A1 National Van Hire

My son has had the same problems as most other people who have left comments on this site. He hired a van on 13th January, returned it on 14th with a full tank of fuel and in perfect condition. We expected to receive the refund within a few days but after a couple of weeks we had heard nothing. Both my son and myself made many phonecalls. We were told that they had a problem with streamline and the refund kept being returned to them. (All complete lies). I tried to get names of the people I was talking to and I was told by one guy he was called 'Dave Smith' which I absolutely do not believe ... more

I don't know how I can describe this company as anything other than fraudulent. I booked a van with these fraudsters. 2 weeks before I needed the van I cancelled it. Deposit and van hire fee is still outstanding. Every time I ring them the response is the same - 'we'll get our accounts department to action it immediately. The money will be with you within 4-5 working days...' Needless to say, I've not received a penny. Don't believe I ever will either. At least not from them. So unfortunately the only option left is for me to take this to my credit card company and get them to chase it. The ... more

Booked a van - simple enough you might have thought - not so for an outfit such as A1...Van didn't turn up but no one phoned to tell me so I sat like a muppet waiting for them to arrive till I had to phone them and ask what was going on. Apparently no van available.Rebooked. How stupid was that.Van finally arrived (subcontracted company who were delightful to deal with and next time my first port of call!)Job done. Until it came to trying to get the deposit back. Several phone calls and emails all claiming that the deposit was on its way, assuring me that it would take 7-10 working days but ... more

They made a mess of my flat move... from Rochdale to Canterbury August 2010 We booked the 1 way van hire a week previous to the move date and asked for a 10am van drop off. This would have been earlier, but they told me (very nicely) over the phone that they would struggle to get the van there before 10am as the day before is a bank holiday. So i settled for that with the intention of getting everything out of the flat for 10am in time for the van to arrive. It didnt... so i was sat waiting for it with the entire contents of my flat by the side of a busy road for nearly 5 hours. After numerous ... more

I am not impressed with this company one bit. I ordered a van that was to be delivered to my home address on the Saturday at 12pm and collected on the Monday at 8am. A1 had asked Europcar to supply the van for them.. When it had not arrived by 13:30pm I contacted the company and they advised that they had let A1 know on Friday that they were unable to supply the van to fulfill the request. No one had bothered to let me know. I am absolutely apalled at the lack of customer service and in complete disbelief that a national company treats it's customers in this manner, at the debit made from my ... more