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A1 National Van Hire

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Reviews - A1 National Van Hire

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Not for me

No advantages

Diifficulty getting deposit back. They have acces...

My son has had the same problems as most other people who have left comments on this site. He hired a van on 13th January, returned it on 14th with a full tank of fuel and in perfect condition. We expected to receive the refund within a few days but after a couple of weeks we had heard nothing...

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Not for me

NONE

You lose your money

I don't know how I can describe this company as anything other than fraudulent. I booked a van with these fraudsters. 2 weeks before I needed the van I cancelled it. Deposit and van hire fee is still outstanding. Every time I ring them the response is the same - 'we'll get our accounts department...

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Not for me

The subcontractor was a great find!

Poor Service, Dishonest, Abusive

Booked a van - simple enough you might have thought - not so for an outfit such as A1...Van didn't turn up but no one phoned to tell me so I sat like a muppet waiting for them to arrive till I had to phone them and ask what was going on. Apparently no van available.Rebooked. How stupid was that...

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Not for me

“A complete let down”

published 11/03/2010

None whatsoever

Did not turn up, Didnt ring to let me know, No ref...

I am not impressed with this company one bit. I ordered a van that was to be delivered to my home address on the Saturday at 12pm and collected on the Monday at 8am. A1 had asked Europcar to supply the van for them.. When it had not arrived by 13:30pm I contacted the company and they advised that...

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Not for me

cheap, before VAT addition

unreliable, horrible customer service.

They made a mess of my flat move... from Rochdale to Canterbury August 2010 We booked the 1 way van hire a week previous to the move date and asked for a 10am van drop off. This would have been earlier, but they told me (very nicely) over the phone that they would struggle to get the van there...

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Not for me

NONE

Completely Untrustworthy, Exceptionally Poor Commu...

Should have known to trust my better judgement when it took this company 7 attempts to get the quote right !! Currently in the process of instigating the Small Claims Court process for 'breach of contract'. Reason for this being that I was quoted and subsequently made a booking at an agreed rate...

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Not for me

“Worst company”

published 04/05/2012

nothing except nice web page

everything

Stay away from this company !!! We hired the van, and it took ages to get our safety deposit of £500 back !!! I was sending email after email and for most of them never received answer back, and when I've tried to call the person on the other site always said "he is not able to tell me such...

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Not for me

“Dreadful expereince”

published 12/08/2011

None

they do not deliver what they say they will

I booked van for delivery 7.00am Monday and pick up 7.00am following day, one way trip. I got a call on the Friday to say they wanted to drop off early. Bearing in mind I'm in Glasgow and the drop off was in London, it's purely by chance that my flatmate was home at the London address. No phone...

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Not for me

None

Con artists and you won't see your money ever agai...

Unfortunately this site won't let me give a 0 star review. At short notice we needed to hire a van to move. A1 provided what we thought was the best deal. This was not the case. Whilst the figure quoted was fine, it wasn't until we had contacted them several times, and having had an argument with...

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Not for me

None whatsoever, other than thank god I didnt get ...

Unreliable, Devious, Amateurish, Late, Evasive, th...

Booked a minibus 1 month before required travel date, to go to Europe. Taking a band for a show at a festival where the band were headlining. At the beginning all went well with the booking, until the extra £500 deposit reared its head. In total A1 took almost £1250 for a 4 day hire, 1 month...

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Not for me

If you have money to lose, they will take it from ...

If you have money you cant lose, they will still ...

I booked a van to be hired on their website, but then needed to cancel it a week before as the moving date changed. I bet you are thinking to yourself this is enough time for them to not cause any problems, oh how wrong you are! They took both the booking fee (£129.99)and the deposit (£500) from...

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Not for me

“Avoid At All Costs”

published 13/07/2011

none

unhelpful

A1 National Van Hire company have charged me twice for hiring a van, not only did they take hire charge twice they also took a deposit twice and despite emails and phone calls and reassurances I have received no refund from them. I am now going to complain to Trading Standards and try to get a...

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Not for me

There is None

Aweful customer service

I've had the same issue as many other people, A1 took a £500 security deposit but 3 weeks after the van was returned and after several calls I have still not had my deposit returned!!! The staff could not care less and even when I tell them I've spoken with Trading Standards and been advised they...

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Not for me

nice van

night mare to deal with,economical with the truth

We hired a van from this firm ,paying by debit card,they also took £250 deposit ,not mentioned in their ad.It took a month of phone calls and the threat of legal action to get our money back . the van was sent back on time with afull tank in original condition.then they took £39 pounds out of our...

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Not for me

none

rude, late, exspensive

I hired a 9 seater van from them to help transport people to a funeral, the van turned up 2 hours late. When they collected the vehicle the decided to urinate in a bush near the flat. I sent a complant email to the head office and it fell into the abyss I rang them up got anf got told they would...

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