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A1 National Van Hire

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... When A1 received this letter, they took another £41 from my son's bank (four weeks after the event) even though my son had left the van with a full tank of fuel. I think they did this out of spite because we 'dared' to write to them about it. We now have to try and get this back as well. We ... Read review

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Community Level 1follifoot

follifoot

THESE PEOPLE ARE TOTALLY IMMORAL BUT THEY GET AWAY WITH IT!

AdvantagesNo advantages

DisadvantagesDiifficulty getting deposit back. They have access to your bank and can take more money

"...which we did. When A1 received this letter, they took another £41 from my son's bank (four weeks after the event) even though my son had left the van with a full tank of fuel. I think they did this out of spite because we 'dared' to write to them about it. We now have to try and get this back as well. We have been advised by the helpline to write a final letter which we are now doing. This helpline have said that they will only take up with Trading ..." Read review
24.02.2012

Ciao members have rated this review on average: very helpful

Fraud Definition: an intentional deception made for personal gain

AdvantagesNONE

DisadvantagesYou lose your money

"I don't know how I can describe this company as anything other than fraudulent. I booked a van with these fraudsters. 2 weeks before I needed the van I cancelled it. Deposit and van hire fee is still outstanding. Every time I ring them the response is the same - 'we'll get our accounts department to action it immediately. The money will be with you within 4-5 working days...' Needless to say, I've not received a penny. Don't believe I ever will ..." Read review
13.04.2012

Ciao members have rated this review on average: helpful

A case study in customer service..

AdvantagesThe subcontractor was a great find!

DisadvantagesPoor Service, Dishonest, Abusive

"...an outside company and that A1 could only check if it had been processed when their bank statements came back I was more than mildly surprised to say the least...A case study in how impressive you can make your company look on a website and then demonstrate as soon as you involve the first member of staff how weird the business world is these days. Definately a company if I ever saw one that deserves to go bust! But then of course that's ..." Read review
26.03.2012

Ciao members have rated this review on average: helpful

Community Level 1daveyboy1681

daveyboy1681

DONT USE A1 National Van Hire!!! in my opinion...

Advantagescheap, before VAT addition

Disadvantagesunreliable, horrible customer service.

"...obnoxious and arrogant staff at A1 National Van Hire, another very reputable van hire firm (to my surprise) eventually turned up with the van at about 2:45pm. The nice guy from this reputable van hire company told me that the van was only phoned through to them at 12noon the same day, despite the booking being made a week earlier. He told me that he had never heard of A1 National Van Hire, and that the rental had been made by a company of a different ..." Read review
24.09.2010

Ciao members have rated this review on average: helpful

Community Level 2Mogette999

Mogette999

A complete let down

AdvantagesNone whatsoever

DisadvantagesDid not turn up, Didnt ring to let me know, No refund as yet

"...on the Monday at 8am. A1 had asked Europcar to supply the van for them.. When it had not arrived by 13:30pm I contacted the company and they advised that they had let A1 know on Friday that they were unable to supply the van to fulfill the request. No one had bothered to let me know. I am absolutely apalled at the lack of customer service and in complete disbelief that a national company treats it's customers in this manner, at the debit made from ..." Read review
11.03.2010

Ciao members have rated this review on average: helpful

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