Worst Airlines Ever.... As the clerk at the airport in Las Vegas stated when our luggage from Maui had not come out on the turnabout in over an hour, What airline? ATA, oh there you go, you get what you pay for..with them.
That is basically nothing. When we arrived at Vegas airport to leave for our Maui, Hawaii trip we found no clerks at the ATA counter and a sign that said they would arrive in 2 1/2 hours. All the other counters were busy with passengers getting their tickets. This was after a high alert was given on the news to arrive early. When they did arrive, I was first in line. A flight from Honolulu had arrived and it had been delayed 5 hours and they were all taken before me by 3 clerks. Not one clerk to help the others who were trying to leave for Hawaii. Once we were finally ticketed we did leave on time..there is no ATA information on the monitors. Some people at the airport had never heard of them.
On our trip back we arrived early at the Maui Airport to find again, 2 clerks waiting on customers and it was announced that the flight had been overbooked. They were so slow we barely made the flight and we were early to arrive. We had to run to our flight once we got our tickets, where we ran to the gate only to be rudely greeted by staff who said we have not called your row and asked us to get out of line, we were in row 6. We got out of line and then he called our row. Once we got onboard the stewardess was rude over and over to passengers. One passenger stated, she's a bowl of happiness!
The side door of the plane remained open as my son watched as they were stating we were starting to leave. A woman on the ground jumped off her cart and waived someone down to close the luggage door. The airconditioning unit above my sons seat was leaking water.(small drips) Junk as far as I am concerned. It was also stated on this flight back by the pilot that they had to work on some electronic problem in the cockpit which delayed us by 45 minutes.
We know from other flights not to expect much food, but this airline for complimentary drinks wont give you the whole soda you get half a tiny cup. Nothing was good on this flight.
The worst was trying to find our luggage as I stated at the Vegas Airport. They share the carousel with other flights, that was not fun. We had to wait an additional hour and 15 minutes because the luggage just never came. Then the ATA name disappeared with all the passengers who had waited standing there and no one knew why. Eventually the luggage came. We were so pissed....we swore we would never use them again.
The moral of the story....you pay cheap you get cheap, rude, and sometimes people who dont know how to treat the public.
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Jul 10th, 2007
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