Addison Lee Taxis

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Mindful of the impending tube strike, we had booked a car to take my elderly mother-in-law to the London Clinic for an important operation this morning. The car booked for an 8am sharp set-off and so was requested to be there ten minutes earlier. At 08:54 I telephoned to enquire as to the ... Read review

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Addison Lee - dishonest, disreputable and downright dangerous

AdvantagesNone

DisadvantagesTrading under false pretences - unethical business practices - unregulated - unaccountable

"Mindful of the impending tube strike, we had booked a car to take my elderly mother-in-law to the London Clinic for an important operation this morning. The car booked for an 8am sharp set-off and so was requested to be there ten minutes earlier. At 08:54 I telephoned to enquire as to the car’s whereabouts and was informed that they had yet to even allocate a driver!! At 08:00 I was put through to someone so that I could make a complaint. The woman ..." Read review
05.02.2014

Ciao members have rated this review on average: very helpful

Community Level 1bzlarson

bzlarson

Penny-wise and pound-foolish (literally)

Advantagesonline booking

Disadvantagesdreadful customer service

"...earlier this year, we booked Addison Lee several times with good results, and then it all fell apart. I was to be picked up July 26 at night at Heathrow, upon my return from the U.S.. I went to the appointed meeting place (the Hertz counter), and found no driver. There was another Addison Lee driver there waiting for another customer. Luckily, he took pity on me, as neither of my mobile phones were working. He helped me phone my husband, and he then ..." Read review
05.09.2008

Ciao members have rated this review on average: helpful

Community Level 1k.Ali

k.Ali

Addison Lee

AdvantagesWebsite advertises excellent service, air conditioned people carriers, drivers that are experienced, talkative and friendly

DisadvantagesSo far in my experience, the drivers can barely utter more than a few sentences of english, are often rude and fast but risky drivers.

"...a basic people carrier) from Addison Lee. It arrived 10 minutes before it was due, the driver was rude "where you going?" he asked. He should have known as I'd stated this already. He didn't know the route, which was amazing, as it was Central London and major roads. He played loud music of his own choice, he didn't utter a work of conversation. He swore constantly at the busy traffic (it was approx 9am in the morning). He seemed preoccupied with ..." Read review
23.04.2004

Ciao members have rated this review on average: helpful

Community Level 3Lucien500

Lucien500

Addison Lee- Stylish and fast

AdvantagesPuncual

DisadvantagesYou might have to walk to pick it up

"...side there will be an Addison Lee taxi. The service is excellent. When you place and order on your mobile phone, you will recieve a text message giving you your taxi's colour, registration plate and driver hours immediately. The only problem with the service is that you can't pick it at the taxi ranks, you have to meet them somewhere else out side the stations ground. But the often short walk is worth it. When you get off the train to find your ..." Read review
09.03.2004

Ciao members have rated this review on average: helpful

Community Level 1singladies

singladies

Absolute amatuers! Never again.

AdvantagesNone

DisadvantagesThey can't speak English and they don't know where they're going! Rude, late and overpriced.

"Booked a cab from this bunch of shysters for 8am to get me to work for a 9am meeting, arrived 20 mins late, couldn't speak a word of English, had absolutely no idea where he was going then had the audacity to blame me for not showing him the way! Then tried to charge me £25 for a fare that would usually cost me £12 in a black cab. Got to work 15 mins late for the meeting and got a complete bollocking off the MD! I only booked these shysters because ..." Read review
01.06.2009

Ciao members have rated this review on average: helpful

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