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Trust me - they are sharks. 9 times of 10 you wont pay price originally quoted as they will apply charges here there and everywhere - and most of the time these are completely made up.
For example - the driver said he was waiting at the property for 10 minutes and so I incurred a waiting fee. I was actually waiting on the drive way for the taxi to arrive so how he could have been waiting I have no idea. I complained to Addison Lee customer service about this and they couldn't give a monkeys. They simply don't care! I don't have a car and was using Addison Lee a fair bit for business and pleasure but these sneaky additional charges that automatically come out of your bank account without your permission - was just too much and I will never ever use them again.