I flew Aeroflot last week from London to Shanghai, via Moscow.
Although this was a 5-day business trip, my colleague and I were booked on Aeroflot Economy for the sake of saving £300 per ticket.
We weren't particularly pleased to learn that our trip to Shanghai would be 19 hours long (when we could have flown direct and arrived in 13 hours) but we tried really hard to stay positive and open-minded. 90% of people cringed when we mentioned Aeroflot, but a few said that they had greatly improved in the last couple of years.
So we were determined to take it easy.
God - what a disappointment...

The 2 really bad points about Aeroflot are:

* Safety and Comfort: having always flown Airbuses & Boeings, I was unsure about the IL-96's we flew. I was pleasantly surprised when we boarded the aircraft in London: roomy seats that recline a long way, good leg-room, and little flaps on the side to stop your head rolling if you fall asleep. This was good. Until the plane started to move - it was creaking very, very badly and we were very scared. We kept telling ourselves that they would never fly an unsafe plane, but god, were we scared. We landed in Moscow OK.
The Chinese part of our journey was the worse: both IL-96's between Moscow and Shanghai were slightly different from the first one: no head-flaps, no legroom, and terribly uncomfortable, noisy and creaky as if they seriously needed some repairs. They felt very unsafe, and this is the worst feeling on a long flight.
Comfort is definitely a point where Aeroflot score badly: it is unthinkable, nowadays, that an old aircraft with no screen should still be in use on long haul. And yet both flights between Moscow and Shanghai were. I'm not asking for an individual TV screen with a games console like Virgin planes have, a simple screen would have been enough, maybe showing a film, or even the progress of the flight... Here, nothing. We did have a screen on the London to Moscow plane, but nothing on the Chinese part of the flight, which was the longest. We nearly died of boredom. I read 3 books during the 10 hour-flight from Shanghai to Moscow. Carrying a library in your hand-luggage is a necessity when flying Aeroflot. You'd get away with it as well considering the size of the bag they let people take as hand-luggage! They just don't care...

• The punctuality: not brilliant when we left Shanghai, but all other flights were on time.
• Food was OK - not Air France standard but definitely better than, say, United airlines. We had smoked salmon on both English flights, and overall the meals were OK. They had a vegetarian option on flights between London & Moscow.
• They are cheap
• They are definitely trying to improve, at least on their Western flights. We returned to London on board a brand new Airbus A320, very comfortable, and it did look and feel very safe! The staff were clearly making efforts, and we had a very "customer friendly" flight, with an announcement to inform us of our route, another one to keep us updated during the flight, and a little "goodbye, we hope we enjoyed the flight and look forward to serving you again" after landing. Well, they won't be serving me again. My expectations weren't high, and I am not a fussy flyer, but the bad service and my missing luggage were just too much.