Third time's a charm. After enjoying its so-called service for the third time, I've finally made up my mind about AirAsia. The management should consider to close the company down and turn the business to anger management counseling. Picture this: on Saturday, August 19, my family and I were scheduled to fly from Jakarta to KL on 6 am. Naturally we wake up at three, and arrived on the airport at five. Our suspicion grew when the counter was not yet open by 5.45. Please don't take us wrong. We are not some idiots who naively expect marvelous service by buying the cheapest airfare ever invented. We are fully aware what is at stake.. by buying AirAsia tickets we were putting our travel plan at risk of some ridiculous delays. But when those folks in the counter announced that our flight was "cancelled and replaced" to 1 pm flight, we couldn't help but wondering.. what's wrong with this airlines, do they run a hanky panky mickey mouse business here?? And our inner-self journey in fighting anger did not stop there. The 1 pm flight was further rescheduled to 4 pm and we actually took off at 6 pm. If you do the math, we were swayed to spend 12 hours of not-so-fabulous quality time at the airport.
What makes thing even worse, is that we cannot see any attempts to make things a teeny-tiny-bit better. They did not provide any meals (until some passengers mercilessly screamed for it), they didn't bother to take care of the accommodation, they didn't allow us to get refund, they didn't accommodate any changes on the returning ticket (for those who wish to prolong their stay), and manager level was nowhere to be found hence frustrated passengers could only turn their rage toward some incapable dimwitted staffs. This is not supposed to be happening … budget travelers are human beings too. And some unintelligent disclaimer like "schedules are subject to change at any time and we shall not be liable in any way…" whatsoever cannot negate the fact that those geniuses who're responsible in AirAsia were not being responsible, at all. Perhaps AirAsia have taken on a policy to cancel certain flights so that they can insure that the planes that fly are overbooked. As much as I appreciate their effort in applying business management textbook, is it really that difficult to have some compensation mechanism in place? I don't really know where they should start.. just a proper treatment and simple good-will might be nice.
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Delays are common place with them - as with all budget point to point airlines.
calamity_dv 30.08.2006 11:57
Sorry guys. I've been so upset about my trip I didn't have the energy to write out a background on this airlines. and I assumed everybody is already familiar with it..Iwas wrong, so I'm happy that I've warned you about this airlines before any of you try it. I copy paste this from other source:
Air Asia is a Malaysia-based no-frills airline, with subsidiaries in Thailand and Indonesia. The airline operates an extensive route network, flying to/inside Malaysia (including East Malaysia, aka Borneo), Thailand, Singapore, Indonesia, Philippines, some parts of China, Vietnam, Cambodia, and Brunei.
Air Asia's slogan is "Now everyone can fly", and appears to target SE Asian leisure travellers, and also receives much business from foreign backpackers and other foreign travellers doing it on the cheap.
ice_pink 22.08.2006 13:36
A very good start to the review but like mentioned before more information on the airline itself would have been brilliant, if you can add this I'll change my rating for your review just let me know. Will be a good review then! xx
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Aug 22nd, 2006
helpful by (44%):
somewhat helpful by (56%):
