Air Berlin > Reviews > Air Berlin - German low cost airline

Author's product rating:   

Food Quality	Satisfactory
Customer Service	Friendly and attentive
Punctuality	Good
Space	Comfortable
Value for Money	Excellent

Advantages:	low prices, number of routes, flexibility of booking,
Disadvantages:	language may be an issue on board, only fly from Stansted

Recommend to potential buyers:

yes

Full review

I fly regularly to Hannover and stumbled acorss this airline late last year. I was surprised to find that its flights on average appear lower than other operators flying to the same location and they have now become my airline of choice

Their website is easy to navigate and I have never had any problems with access to it. As with all low cost carriers flights are always cheaper when you book in advance but even so a flight booked the week beofre can be less than half the price of others. A small thing I really like is that prices quoted on the site are always incusive of any taxes etc that need to paid so you don't need to get the calculator out to do a comparison check. T
hey don't issue tickets but do provide confirmation e-mails which include useful details such as train disruptiosn on the way into Stansted.

They fly from Stansted and have several banks of check in desks from which all flights check in for. As such you may need to give a full 2 hours although staff are helpful and the queue is always moving.

On board their planes are all new models with decent leg room (easy for me to say at5 foot!) and have in flight entertainment - although on short flights this might be as little as music and a screen giving details of the journey. A free drink and sandwich is offered (there is normally a choice between a meat and a vegatarina option) and staff all have a basic level of English - service of good. Planes often seem to take off a little later than timeabled but I have never arrived late despite this!

I have seen children flying unaccompanied any they always appear to be well looked after.