I recently flew with Air Canada from Glasgow to Atlanta (via Toronto), and would summarise the good and bad points of Air Canada as follows.
On the good side the staff are friendly, the seats comfortable and by the fact that we didn’t have any hassle on any flights say to me that they do their job really well.
On the bad side as an international passenger flying Trans-Atlantic if you are going to fly with them then you’re likely to have to go through Toronto Airport at some point (see my comments on Toronto Airport to see why this is definitely a bad thing!).
Also on neither outbound or return flight were we given a choice of seat. Going out we were very lucky and got great seats, but coming home my girlfriend and I were stuck in the middle of an aisle, which my girlfriend was extremely unhappy about especially given that we had checked in very early indeed.
If you’re being really picky they don’t serve drinks until the flight has levelled-off, unlike most airlines I travel with you do this pretty promptly after take-off. Indeed Air Canada are not too forthcoming with drinks for most of the flight. Also while my food was okay, my girlfriends’ diabetic meal was pretty uninspiring.
Not a bad choice for flying to North America, but try to avoid Toronto Airport if you are going to fly with them.
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Aug 24th, 2000
