I thought it was time I visited family in Toronto, those of you who have read my previous 'op' will know that I purchased my ticket quite cheaply with expedia.
This went well and my itinery was supposed to be as follows:
Mon 5th March
BD585 MAN - LHR arrive 10.15am
AC865 LHR - YUL arrive 15.50pm (local time)
AC149 YUL - YYZ arrive 18.17pm (local time)

Those of you who know me, know that I use bmi quite often, on checking-in I was assigned seats for all my flights and that there would be no need to check-in again and that I would only need to retrive my luggage at Montreal to clear customs . After which I could leave it at Montreal Customs in the connecting baggage section, meaning I would not need to re-check it as it was still 'airside' so to speak.

bmi rank in the Top 6 of the Seat-Pitch League Table(source Sunday Times), for those who don't know:Seat-Pitch is the distance from one point on a seat to the same point on the seat in front. bmi have a seat pitch of 32in which is just above BA. The aircraft was a new Airbus A321 which was decked out in it's new livery inside and out so it looked fresh and bright inside the cabin. Breakfast was served even on this short flight of 35mins this consisted of scrambled egg, bacon, tomato, roll, butter and marelade washed down with OJ and tea/coffee. The cabin crew worked well and efficently to serve a full plane but it did seem a bit rushed but given time constraints a good job well done.

LHR-YUL THE FLIGHT

After clearing customs I handed my baggage into the connecting flight centre and was informed that my baggage was NOT checked through to Toronto and that I had to go and check it in again, I informed the AC rep that this was not the case and pointed out that the airline tag had Toronto's airport code in big black letters as it's final destination. No he said "there is no sequence number on it I can't let you put it through" (what's a sequence number?) apparently it's a series of numbers underneath the airport code. After repeated exchanges between us I proceeded to the AC check-in desks where I stood in line for about 15mins at which it was getting nearer to my connecting flight departing..once at the desk I explained the situation to which the AC clerk replied "your case as been checked through and they other guy should have taken it",needless to stay my temperature was reaching boiling point the check-in clerk then said it was too late to carry on to my connecting flight and that she was booking me onto a later flight, fine not a lot I can do about that then, I asked to use a phone to call Toronto to make alternative arrangements the other end and was told(pointing her finger towards the other end of the terminal)"payphones are over there". I got no assistance when I asked just sorry it's not my fault.
It cost $22 on the phone making calls to Toronto sorting out other arrangements and no help from AC at all, It's not the money just the principal of the fact.