I have flown on 6 flights with Air Canada now, 4 being internal Toronto terminal 1 to Winnipeg flights and 2 being Trans-Atlantic between Heathrow terminal 3 and Toronto terminal 1. All these flights I have been on are fantastic in thier level of service and reliability of service in acording to the flights and checking themselves.
The first thing I noticed (as i have a taste for wine on journeys) the trans-atlantic flights have free wine for standard class passenger of which i found good since it left my $s for more improtant things to spend on like my fiancee :P. But the staff was dressed nicely, which a very nice attitude and very prompt to help when ever i needed anything (including more free wine lol).
The details of the actual where abouts you are on the flight was very vaige with the usal overview progress map of the flight next to near non exsistant and only shown on my return flight back to London. The films that were shown instead however were entertaining and are not have been on the shelves in shops in Canada for that long. My most liked plane for entertainment was the aeroplane models starting with the letter E, this is due to the upgrades being commenced in these aircraft of individual interactive touch screens of which you can choose what and when you would like to watch witha dditional features coming soon (This was on one of my internal flights).
The electronic check-in was very quick with my seats already pre-selected like i asked, I did take the time to fill in my passport details online of which i highly recommend as the acceptance of my passport in the machine was just to check if i had it on me and not to check visa requirements ect ect.
The flights themselves where always ontime apart from one (of which arrive 30 mins early at destination from planned time so it didn't worry me in the end :) ) and mostly arrived early of which i was impressed due to my usal experiance with air travel is the late arrival of the plane.
The baggage service on the way back was abit weird, through being 1 connecting flight from Winnipeg to London via Toronto with 2 checked baggages following with me. To my surprise one of the two arrived and the other apparently staied in Toronto and missed the flight, this was a dissapointment. After the swift reporting of the baggage, they found it and sent it over on the next flight even though i arrived at 6:35am and my second bag arrived in London at 2:30pm. They had it sent over to my house the same day and arrived at around 10pm that night, so although abit of a mess up it was resolved with ease. For this they deserve the credit that when things do go wrong they are able to sort it out.
Overall Air Canada is a lovely airline of which i will be proud to fly with again.
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Feb 1st, 2007
exceptional by (4%):
very helpful by (71%):
helpful by (25%):
