... He was flying via Bejing and the travel agent called Air China to confirm any visa requirements, a nice lady called Rebecca advised him that the only thing he needed was his Australian Tourist Visa to travel through Bejing.
The day of the flight my brother checked in and there was no problems, ... Read review
A review by curly110 on Air China - CCA March 4th, 2003
Author's product rating:
Food Quality
Poor
Customer Service
Unhelpful
Punctuality
Satisfactory
Space
Fairly Comfortable
Value for Money
Poor
Advantages:
errr???
Disadvantages:
See Opinion
Recommend to potential buyers:
no
Full review
I am writing this for you on behalf of my brother who recently came to vist me in Sydney over the Christmas period and I don't mind if you don't rate it very highly I just wanted to share the experiance.
We booked this flight with him through our travel agents, it was very expensive for an economy seat at around 1000 pounds but this was mainly due to the time of year he was traveling. He was flying via Bejing and the travel agent called Air China to confirm any visa requirements, a nice lady called Rebecca advised him that the only thing he needed was his Australian Tourist Visa to travel through Bejing.
The day of the flight my brother checked in and there was no problems, this was his first ever flight and they went through everything with him, and told him wher to go. There were no delays in take off, and the first part of the flight went smoothly. The plane was a 747 and he told me that inside was fine, his seat was a bit uncomfortable a kind of strange faux leather ensemble, the film was bad and repeated twice and the meals were "Gross" some kind of glutenous pasta dish and a chicken noodle thingy.
When he arrived in Bejing he and about 8 other English passengers were shuffled around, told they had to pick up their luggage and go through customs and re check in paying a charge in Chinese currency!!
They went to the check in desk and tried to re check in, the woman staretd having an argument with my brother saying that he didn't have a visa for Australia, he tried telling her his visa was electronic and all she had to do was scan it but she wouldn't listen until her supervisor stepped in and told her it was ok. All this nearly made them miss their connecting flight and they had to run through customs to the plane.
They just took off when they landed again, this time in Shanghai, there was no mention of this on his schedule. The flight from Shanghai went smoothly, some more "Gross" chicken noodles and another bad film. They then landed again in Melbourne much to the suprise of the English travellers, another unmentioned stop!
He arrived in Sydney a little jet lagged but in one piece and on time. He was due to return at the end of January, so we packed him off with his didgeridoo. He was just checking in and given his boarding pass when he was told he couldn't fly as he didn't have a transit visa for China!!!!
We explained that their colleagues in England advised us this was not necessary, and they said this had happen so many times over the past month and that there was nothing that they could do. They sent us to the Chineese Embassy in Sydney but as it was Chinese New Year it was closed for 5 days and it would cost A$100
We then went to the Air China offices in Sydney and they told us that they were fully booked for 2 weeks.
We contacted our travel agent in the UK and they contacted Air China in London who said the earliest flight they could get him on was 3 weeks!
With the help of our travel agent my brother is in the process of trying to get some compensation back for the problems Air China have caused him. So far it has been two weeks and they are "processing the complaint". I will update this opinion as and when we hear some news from them.
My advice to you is that you need a transit visa if you are going to China and secondly don't fly through Air China.
UPDATED 5/04/03
AIR CHINA have REFUSED to apologise or offer any form of compensation...we have now been told to go to Thompson Consular Services (but we are not sure who they are).
Advantages: I'm still breathing. Disadvantages: Terrible safety record, food horrific, poor piloting, absence of facecloths.
...flights I have been on, Air China have been the worst carriers I have ever flown with. Last week I took two long-haul flights (10.5 hours each) and two internal flights (2 hours each) during which I found the conditions aboard the plane to be very poor and, most alarmingly, the standard of flight well below average. On a short flight from Beijing to Nanjing we were due to land in perfect conditions, yet for no apparent reason the pilot threw us onto ... ...rarely gourmet cuisine, but aboard Air China it is especially bad. The bread is sweet (God only knows why) and the drinks warm. You don't even get those lovely, hot, lemon-scented facecloths! Air China have one of the worst safety records for commercial flights in the world. If that's not enough to put you off, everything else should be. ...
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Ciao members have rated this review on average helpful
Advantages: good seats, legroom, food and drink Disadvantages: entertainment in chinese
I traveled on this excellent airline to beijing and back on the 3rd and 10th of july. There was lots of leg room, enough to strech out my legs fully and i wasnt at the front! the staff were very helpful and the meals i am surprised to say were very nice, the inflight entertainment was in chinese though! The drinks were very big, cans of coke weren't the usual mini cans they were chinese sized cans bigger than english ones. The seats were very comfortable ... ...in to business and first class and they were even better, huge seats, loads of legroom, and built in tvs and very nice surroundings. The cabin crew were very helpful and spoke good english. And my favourite part, you could just go and get drinks at anytime during the flight for free like coffee and coke, my only complaint is that there was only chinese tea and not english tea! Over all the flight was long but enjoyable and well catered. I would definatly ...
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Ciao members have rated this review on average helpful
Advantages: the price Disadvantages: the service of flight attendants.
Air China is not China air line. They are completely different two companys. China air line is a taiwanese company. It used to be a state run company, and now has been privitisated. That's the begining of its disaster. Air China is a state-run international air line company. It has guite good reputition and very famous for the safety. It's not a bad idea to take Air China from China to go abroad, because it's cheaper and the food is all right. However, ...
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Ciao members have rated this review on average helpful
Advantages: Price, punctuality Disadvantages: Food and drink
I flew Air China this year (2000) and I found them punctual and professional. Both flights were on time and the staff were just like those on any other airline. In fact, I would go so far as to say they were better. A steward or stewardess was constantly patrolling the aisles and attended to your every need. The only criticism I would have of this airline was that they weren't very forthcoming with refreshments. In between meals, there was only water ...
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Ciao members have rated this review on average helpful
Advantages: Leather seats Disadvantages: Too many to list --- but Lack of safetly is most important !
I flew with my husband from Calif. to Beijing.
We even decided to make the trip very special and flew First Class.
What a mistake this was. The plane (both going and returning) was filthy! Th staff, especially the young women appeared unkempt and looked as though they had been up all night.
The food was of poor quality especially for First Class. Here is an example; we were offered either "soup in a cup" you know the kind you add hot water to ... ...my husband asked for the "cup of soup" after tasting it decided he didn't like it and asked for ice cream .
He was told "you can no have ice cream -- you had soup -no two things!This was First Class !
The screens at our seats did not work, either one on the way over and one of them worked on the way back.
When it was take off and landing some Chinese passengers would NOT give up their GLASS drinks and the staff let them keep them!
Nothing was ...
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Ciao members have rated this review on average helpful
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