Lying and cheating to customers does not really give a good impression of any company, especially airlines. It makes one wonder if all safety promises are lies as well.
My backpack received rough treatment on flight with Air Europa and broke down. The company promised to refund the damage, as it finally did. But getting the money required dozens of mails, phone calls, and facsimiles. And even turning to the European Consumer centre.
The flight was from Salvador, Brazil to Madrid, Spain. When noticed the backpack had got broken, filed a baggage claim report right away at Barajas airport. First, they told to get a replacement bag in Madrid, but unfortunately the luggage shop that Air Europa used, did not have backpacks. Next, we were told to buy a new one from home and to send the receipt to Air Europa’s Luggage service for refunding.
Mailed all the original documents that Air Europa had requested, and kindly asked for reimbursement. Nothing happened. Called to Air Europa several times. During those phone calls they told to send again all or some of the documents already sent. This finally cost half of the price of new backpack plus all calls from various parts of the world to queue in Air Europa's ever-busy Customer Service line.
When eight months had passed, we had had enough and filed a complaint to the European Consumer Center. The processing took a few months after which they finally made the reimbursement.
In general, Air Europa is one of the so called cheap airlines which practically means that the price is about the same as with traditional carriers, but the services are not. Seats are uncomfortable as they cannot be adjusted. For a shorter flight it would have been tolerable, but eight hours was too much. Everything costs extra like listening to the movies, and even a baggage claim for a broken backpack.
All this makes one wonder if all safety promises are lies as well. The late security problems and accidents Air Europa has suffered has unfortunately proved this speculation true. Avoid Air Europe or you risk your and your loved ones lives.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Apr 5th, 2009
very helpful by (25%):
helpful by (50%):
somewhat helpful by (25%):
