Searching for a flight to take me from Madrid to Stuttgart (Germany), I was naturally quite suprised when the cheapest and most convenient option proved to be Air France, travelling via Paris Charles De Gaulle.
Tickets in hand, I set off for the Air France desk not sure what to expect. The first thing that struck me was just how friendly the staff were, keen to help in any single way that they could. The planes themselves were very well equipped, and the in-flight staff continued the helpful trend.
The food (vegetarian option) was also of a high standard, although I naturally can't comment on the standard food. One thing I found extremely helpful was the staff's command of languages, and they even had patience and assistance as I tried to brush up on my un-used french during the flight.
The transfer was also extremely painless, with a member of staff coming over to sit and talk with me about the transfer itself, flight times, and any other questions I had, which was a very nice personal touch.
The following three flights (second leg and return) were all carried out with the same high standards, and therefore that left me highly satisfied with the service.
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Advantages: None that I can think of. Disadvantages: Missed connections due to AF negligence, refusal to compensate despite massive impact on tours booked and financial losses, staff rudeness.
handsomeguinness 22.11.2006 (22.11.2006)
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Review of Air France - AFR
Sep 8th, 2000
very helpful by (20%):
helpful by (40%):
somewhat helpful by (40%):
