We flew Air Jamaica mid November last year, and returned in December. We also had an additional unexpected short trip with them, so you could say we've flown with them 3 times.

We were quite taken aback when it came to boarding, and everything seemed on time. We were greeted by cabin crew, pointed in the direction of our seats, and not long after, in the air. The plane and staff were tidy, and we were given free headphones, pillows, blankets, socks and a bathroom pack with tooth brush, tooth paste and so on.

I suffer from extreme back pain when sitting for long periods, so was up and down whenever I could. The seats though were comfortable enough. In flight entertainment was the usual radio channels, about 15 or so playing reggae to rap. They did tend to repeat after a while though. There were three up to date films, although I must admit didn't really get into any of them. It's difficult if you are not sitting right next to a monitor as there are people walking around constantly. In between films, there were monitors displaying our position, ETA, outside temp etc, which when you are flying over the Atlantic, isn't particularly interesting.

Due to the amount of free flowing alcohol, some of the less educated passengers became a little rowdy. Several congregations of passengers built up, and people were taking absolutely no notice of fasten seatbelt notices. One passenger decided to light up in the toilets. The staff didn't seem to be in control, so I'd mark them down on potential safety issues.

One of the passengers then became ill, it became apparent quite seriously. The captain announced that we would need to make an unscheduled landing in Bermuda, a small island in the Atlantic. Now, I've always wanted to go to Bermuda, but not in this situation. Passengers were obviously upset, but if it was an emergency, of course it was fine. The flight path changed, and after a failed landing, a second one touched down on a rainswept and windy island. We remained seated on the plane while the passenger was taken off, then luggage, and the necessary paperwork was done. We then took off again, and ETA to Montego Bay was 3 hours - I think we all thought it a lot closer.

The following morning (actually the same morning), we had breakfast but had heard nothing from Air Jamaica about our flight. We found out that some of the guests had decided against the flight, and taken 5 hour coach rides across the country. Eventually we had information that we would be picked up at midday, for a 15.30 flight. When we arrived at the airport, it was chaotic. Angry passengers were at breaking point, as there seemed absolutely no organization from Air Jamaica. Tickets had been printed for all those concerned, and a rep shouted out names, and we clambered to get them. My first name was completely wrong, and my girlfriends was mis-spelt - when I told them they said - "doesn't matter you are only flying to Mo Bay". Then we were told to leave our luggage in one place, queue up to check in. Once we got to checkin, we were told to get our luggage. We got our boarding pass eventually and a meal voucher for lunch, equal to around £3 each. Attempting to get through security into departures - of course we were stopped - names don't match your passports. They sent us back to check-in. At this point I started to get mad, and after much discussion between staff members, we were escorted through security personally, jumping any more queues.

The holiday was great though, more about that in a seperate review. During the 2 weeks, we didn't hear anything from Air Jamaica, not one word. An apology would have been nice. We didn't look forward to the journey home with Air Jamaica either, although being a night flight, was uneventful and thankfully on schedule. The plane did seem very empty though, it could not have been profitable to run.