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AKL-LAX-LHR (Auckland-Los Angeles-London Heathrow)
Check in was quick, efficient and very friendly ! This may partly be due to the fact that Air New Zealand does their own ground handling in Auckland, rather than contracting it out. This meant that the ground staff had a very comprehensive ... Read review
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Advantages: In-flight product service, Auckland Ground Handling Disadvantages: At International airports they do not do their own groundhandling
...due to the fact that Air New Zealand does their own ground handling in Auckland, rather than contracting it out. This meant that the ground staff had a very comprehensive knowledge of the aircraft, and when asking for an exit row seat (for the extra leg room) was able to get it for the AKL-LAX sector, but the LAX-LHR sector was already booked by another passenger.Bags went through without any hassle despite being 6kgs over the 20kg weight limit. ... .../>
The new seats on Air New Zealand have a nice soft fabric, with the headrest 'wings' that many travelers enjoy (giving varying levels of support), and a 9 inch television set(yes in economy!)with a brand new 450 hours of tv and movies to complement an existing selection along with kids sections, CD's, and the most advanced interactive map of the flight I have ever seen with many different views. Another interesting thing was the quality of the ... more
Flew from Auckland to London via L.A. and back via Hong Kong and experienced both the new boeing 777 and the updated boeing 747.
Check in was quick, efficient and very friendly ! This may partly be due to the fact that Air New Zealand does their own ground handling in Auckland, rather than contracting it out. This meant that the ground staff had a very comprehensive knowledge of the aircraft, and when asking for an exit row seat (for the extra leg room) was able to get it for the AKL-LAX sector, but the LAX-LHR sector was already booked by another passenger.Bags went through without any hassle despite being 6kgs over the 20kg weight limit. Collected both my boarding passes and headed up to the departures area.
Leaving Auckland can be a hassle at certain times of the day however at this time, most flights had already left and so the were very few queues. Auckland has gone for a very strange layout as to depart you walk through the shops, as is the norm at many airports, but then proceed up escalators to some more shops, and then 'drop down' into your gate lounge, with arriving passengers weaving through various glass passages to the baggage claim area.
The aircraft was boarded by row number, with children, and anyone wanting assistance boarding first along with premium, koru club, and gold members. I was in the 3rd section to be boarded and noticed no-one had boarded in the front sections yet. When boarding was complete and the doors closed, we had to wait 5 minutes as we boarded much faster than expected and were 15 mins early. Despite this though, the front sections were full. Now, a trick for not-so-frequent flyers, try to book seats near the back, as they traditionally fill from the front, and the back section was only half full. This meant that everyone except couples quickly moved to free rows, to get a decent few hours sleep.
The new seats on Air New Zealand have a nice soft fabric, with the headrest 'wings' that many travelers enjoy (giving varying levels of support), and a 9 inch television set(yes in economy!)with a brand new 450 hours of tv and movies to complement an existing selection along with kids sections, CD's, and the most advanced interactive map of the flight I have ever seen with many different views. Another interesting thing was the quality of the headphones, as they did not seem the usual aircraft quality, but almost like something you might actually (gasp) buy!
Upon pushback the cabin crew introduced themselves, and took everyones coat, placed them in a locker, and gave everyone an orange squeeze juice. The safety video was then played which was actually very soothing, and ended quickly. The captain then came on, introduced himself and gave information about the flight, then followed by the In-flight Manager who did the same, and gave some information about herself making the crew seem much more approachable, and then the cabin crew checked each passenger was strapped in, and answered any questions that we may have had before taking their seats for the flight.
Upon takeoff the In flight entertainment was turned on 20 minutes after departure and the arrival cards, and meal cards were handed out, showing the two meals: dinner and breakfast, with dinner being served with premium New Zealand ice cream, and breakfast with fresh fruit in either meal option. They then opened the bar with a very wide selection of New Zealand and International wines and beers.
Finally(just about to get back on the plane) is the service! These guys really know how to spoil even us economites, you can go back and talk to them, ask them anything, and they take it all in their stride and with a smile on their face, they really do prefer to talk to you and check on each passenger and ensure their flight is going well and ask if there is anything they can do rather than just stand at the back and talk amongst themselves. This flight really does suit their new branding........ Amazing Journeys. Every Day
Advantages: Friendly, good luggage allowance, friendly staff Disadvantages: More expensive than many
Air New Zealand are towards the upmarket end of the non-luxury airlines. Reliable and professional, they aren't by any means the cheapest, but the Economy class is comfortable, the service excellent and gets you where you need to go. Book well in advance for the cheapest fares - if you decide to go at the last minute like we did, it's pricy (around 1700 pounds if you book 2 weeks before you go). When I went to New Zealand in April 2009, I flew economy ... ...Heathrow to Auckland via Hong Kong, with the return journey starting in Queenstown and a stopover in Los Angeles. My first encounter with the staff was at the checkin desk in Heathrow. The staff there were polite and friendly. They had an additional member of staff in the queue verifying that we all knew about the new requirements for an ESTA (Electronic System for Travel Authorisation) to make sure that we would be allowed through the US on our ...
beckyXX 12.10.2009
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Ciao members have rated this review on average: very helpful Review of Air New Zealand - ANZ
Advantages: Friendly Staff, Excellent Service etc. Disadvantages: Limited Destinations
...as carriers went: United Airlines, Air New Zealand, Qantas and a few others were available. I hadn't really flown on Air New Zealand and because it was one of the cheaper airlines, I chose them.
Los Angeles to Auckland
I have just got to Los Angelas from Calgary onboard Air Canada. (I will have a review for Air Canada later.) Because I am a member of Aeroplan (Frequent Flyer Program), I was able to collect miles with Air New Zealand for they were ... ...as possible in a plane. Air New Zealand, on the other hand, like on Flight 1, made sure that the passengers were happy and comfortable.
Auckland to Los Angeles
Strangely enough, this was scheduled to be an eleven-hour flight, versus twelve and three-quarters on Flight 1. I’m sure it had something to do with how the earth rotates versus being in the sky, but that’s physics, and there’s a reason my degree is in English.
Again, ...
cyclone88 03.11.2002
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Ciao members have rated this review on average: very helpful Review of Air New Zealand - ANZ
Advantages: Legroom, Food , service etc. Disadvantages: Entertainment positioning.
...airline that I chose was Air New Zealand. We were on a flight from London Heathrow to Auckland but stopping off in LAX (Los Angeles in the middle.) Our plane was a boing 747-400 which is on ethat I have never heard off. My mum booked them over the internet.
I flew form London Heathrow and because I have never been to the states before our family had to fill out immigration forms which we got in check-in we really wern't sure how to fill them in ... ...(That is important because with air malta my bag was over 7KG and so they took it off me in security and I had to pick it up on my way back.) And they done the whole process really quickly. With it being the states then you need a lot of security checks after the 9/11 inciddent. After security we went to the lounge and after the normal couple of hours wait we were on the plane no problem. And the plane took off on time too. The leg room on the plane ...
ste231191 11.05.2005
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Ciao members have rated this review on average: very helpful Review of Air New Zealand - ANZ
Advantages: service Disadvantages: long haul flights
I have flown with Air New Zealand for a long time and found them to be the best Airline around, (fighting for the top of course). The service is absolutely wonderful, whatever you need they're there with a reassuring smile. The stewards were very friendly and always gave their help whenever they could. the flight landing was comfortable and the seating is brilliant.
On long haul flights, it's especially nice to have good in-flight staff, a regular ... ...same videos on the way there and on the way back. If you ask they will change the video but remember to ask or you will be stuck with a film you have already seen!
Air New Zealand is the best and has excellence in every department! ...
shak_y2k 06.01.2001
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Ciao members have rated this review on average: very helpful Review of Air New Zealand - ANZ
Advantages: They are the only company flying to Rarotonga, regular flights, lots of destinations Disadvantages: Chining flight datescan be difficult due to their popularity and monopoly of australasia
...6 long haul flights with Air New Zealand in ht elast 4 months and I have to say they are one of the best airlines I have flown with. The staff are honestly friendly and have a good sense of humour while still maintaing the attentivness to their jobs. They were always on hand to bring drinks through out the flight and brought hot face cloths to wash with in the mornings as well.
The seats have pleanty of legroom for the average passengers and I had ... ...is also possible on request adn with the pilot agreeance to go into the cockpit with the piolots for landing.
The planes were always clean and i felt very safe.
There were plenty of toilets with space which were well equiped.
The planes all showed current films suitable for all ages and with plenty of viewing screens so there was no trouble seeing them either. There is also a good choice of music to listen too. ...
DJCJ 27.08.2000
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Ciao members have rated this review on average: helpful Review of Air New Zealand - ANZ
