Airlines > Africa Airlines > Kenya

Kenya Airways: Terrible Customer Service

Advantages: OK as long as everything goes according to plan
Disadvantages: Unable to cope when things go wrong

...our holiday in Mombasa with Kenya Airways. Our outward flight was uneventful. Service was OK but not great. The seatback entertainment systems did not work, but this is a minor niggle. Our return from Mombasa was not so simple. We were booked on flight KQ615 on the evening of 22nd December 2009. Checkin and boarding were uneventful and the plane left the departure gate a few minutes late. Just before takeoff the pilot announced that there was a problem ...
...piece of information received from Kenya Airways – what happened after that was totally shambolic! We were returned to the departure lounge, but at no stage was any official announcement made as to what Kenya Airways intended to do. It was left to individuals to approach the manager to try to find out what was happening, and even she eventually ran away! Apart from a single drink, Kenya Airways provided nothing to the delayed passengers. Under European ...

muggles708 29.12.2009 · Read full review
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Review of Kenya Airways

A good airline in Africa!

Advantages: Good food, friendly crew, comfy business class
Disadvantages: ground staff in Nairobi

...for sightseeing and some for regional flights. Hang on? This is meant to be an op about Regional Air. Why is this plonker waffling on about Air Kenya? Well, Air Kenya set up a separate division to operate jet aircraft, and this jet operation goes under the name "Regional Air". Recently Regional Air became a franchise of British Airways - so they don't operate as "Regional Air" at all, they operate as BA. They not only operate with BA flight numbers ...
...I had a ticket for Regional Air onwards but wasn't booked, so when I arrived I found the gate that the flight was departing from. There were a few people hanging around, but nobody at the desk. I wandered on further down the terminal to the regular transit desk but they didn't handle BA so after a bit I wandered back to the gate. About half an hour before departure, someone in BA uniform arrived and I approached her asking if I could get on the flight. ...

Vodkaboy 23.03.2004 · Read full review
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Review of Regional Air (Nairobi)

NO to TAP, never again

Advantages: good food, good on air service
Disadvantages: delays, very bad on ground services, bad and wrong informations

...over Lisbon Our experience with TAP was actually pretty bad. We booked direct flights from Stockholm to Lisbon. Before that we had to come to Stockholm first from another town of Sweden and in Lisbon we changed flight again with TAP to go to Funchal. Aproximatly 1 month before the trip (when prices where already very expensive for flights to funchal) we got the information that our flight back will be led over Oslo. this ment for us, we will reach ...
...the street infront of the TAP office. So the day we traveled home, we waited there already 20minutes before the bus started...and waited ... and waited.... and waited... But no bus came. So we had to take this very expensive taxi instead. summarized, I do NOT recommend to anybody this Company!!! Its a very very bad service - at least on the ground. The service in the plane and all can be as nice as it is, the things around are just crappy. We spent ...

Daniela456 02.01.2010 · Read full review
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Review of TAP Air Portugal

Air Asia - Asia's reliable budget airline

Advantages: value for money, comfort
Disadvantages: No response to travel feed back.

...skeptical when I first used Air Asia, not because it was Air Asia but because it was the first time I used budget airline. I made online booking directly at the website and I found the website to be very user friendly. Prices are competitive and for small fees, you can pre-pick seat, pre-order meals and additional luggage weight etc. Air Asia allowed me time saving and hassle free travels and after numerous travels with them, I have so far no major ...
...of food and lack of response to customer feedback. Some hot dishes ordered were sometimes served cold particularly hot dogs which come with cold buns and sausages. Once I booked for my young daughter traveling alone a meal but because she didn't know that she should ask, the crew did not serve her the meal. My complaint to them went unanswered. All in all, after flying more than 5 times just in the past year for travels within the region, I'm quite ...

DSea 02.01.2010 · Read full review
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Review of Air Asia - AXM

RIP OFF service charges and condescending customer service!!

Advantages: No Other choice
Disadvantages: Complete rip off and condescending

...towards my 'next?' booking with Flybe because I complained that the very rude Flybe ground staff lectured me on how it was 'hard luck' that my printer to print the boarding pass wasn't working (sorry I don't often cary a spare printer when traveling on a day return business trip) and that to get on my flybe flight I would need to pay them £10 to reprint. Her exact words were "well you have to pay as you can't get passed customs or on the flight without ...
...WHAT KIND OF MUG DO FLYBE TAKE THE BRITISH PUBLIC FOR?!! 2) There are no live flight information available if you do not have access to a computer or registered with their "reward4all" frequent flyer program. Too obtain important flight information on their flight, the cost is £1 per minute premium phone line, and let me tell you that it never take 1 minute. Flybe is a classic UK service gone horribly horribly bad and thus letting the nation's reputation ...

joebreezy 29.12.2009 · Read full review
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Review of Flybe