Airlines > Europe Airlines

Monarch Airline-Low Cost Airline

Advantages: Value for money
Disadvantages: none

...spoke to a member of Monarch Airlines in Malaga they were straight away on to the problem and everything got sorted in less than 24 hours and they personally delivered her suitcase to where she was staying. When we booked my daughter in it was a little confusing at Gatwick to know which queue to go to apart from that they were very quick at the booking in desk. The staff were very helpfull and even though it was very busy they still were very polite ...
...and efficiently. Monarch Airlines have been in operational since 1968 and delivering a very high service to customers who wish to fly.. It started with just 2 aircraft but now it has many more and flys to 100 destinations or maybe even more.The airline has been successful and they adapt there services to what their customers want..and to the general change in travel. In 1971 the first jet service took place and the year 1972 they were carrying 5000,000 ...

ruth1957 05.09.2009 · Read full review
Ciao members have rated this review on average: very helpful
Review of Monarch Airlines

please avoid them! in the memory of my bad experience!

Advantages: cheap, if your flight is not cancelled
Disadvantages: cancellation, no customers service, no help at all

Flight from Milan Bergamo to Paris Beauvais. First, my flight has been cancelled when I was about to board! After 2 hours, without any explanation, excuse or compassion, I get another plane two day after….My family and I had to pay a hotel located in an industrial area (very nice view thank you Ryanair) near the airport. We had nothing to do in this ugly district and our kids got crazy there! Tow day later, we went to the airport to get our plane, ...
...a new cancellation, and it was our plane! I get completely crazy, so after hour talking with the worst ever incompetent crew I ever met, I decided to rent a car (500€) to get back home… I send many letters and phoned their customers service but it seems to be the same joke every time they ask me the same things… I’ll never fly again this company, my wife and my kids too! please avoid them! in the memory of my bad experience! ...

bart.c 06.11.2009 · Read full review

Review of Ryanair - RYR

I recommend Virgin Atlantic

Advantages: Good value
Disadvantages: None

...to the UK with virgin 6 six times in 4 years. I would not consider any other airline. I usually go straight to their website to book flights as I have never been able to find it cheaper using any other site like cheap tickets or expedia etc. One time when booking flights for my pregnant wife and i we asked for bulkhead seats for extra room. When we arrived at the airport to check in the staff at the check in counter were expecting us and gave us ...

mick.kellie 07.11.2009 · Read full review
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Review of Virgin Atlantic Airways - VIR

British Airways still lacking in service

Advantages: None
Disadvantages: Poor customer service and an unkept aircraft

Having used British Airways 9 years ago on a flight to Australia, I was less than satisfied with the level of service provided. 9 years later, I thought I would give them an opportunity to redeem themselves. Unfortunately, in my opinion, they failed once more. The staff were pleasant enough when boarding the aircraft but that is to be expected. The first negative for me was the broken seat in front of me that rattled throughout the 13 hour flight, ...
...midway through the flight only to be told to help myself up the front. This was all well and good, only the person sat in the aisle seat was fast asleep meaning i couldn't pass without disturbing the obviously tired gentleman next to me. Looking at the sleeping gentleman and then at the stewardess, expecting her to volunteer her services and grab a snack for me, she suggested I either wake him up or wait until he wakes up of his own accord!! Needless ...

Flowerpotman 12.10.2009 · Read full review
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Review of British Airways - BAW

Easy Jet Online

Advantages: Fix the problem if you can prove they are at fault
Disadvantages: Online flight changes, means you must check e mails regulary

We booked a flight to Italy Marco Polo Airport, using Easy Jet on line. What a nightmare! Firstly they have a policy that they must give 14 days notice if they change your flight. Well guess what they changed our return flight, they did give us more than 14 days notice, however this did not stop us from losing a day of our holiday as we were given an earlier flight. To ensure that all deatils were correct i printed off confirmation of the flight ...
...Bristol airport to check in for our oward flight we were told that our outward flight had changed also!!! we were 24hrs early! which means that we had now lost 2 days of our holiday!! After much discussion we were given a flight from Gatwick, only problem we had to make our own way there from Bristol!!! Again much dicussion took place.... They agreed to transport us to Gatwick sousce a hotel and pay for our evening meal. we had to pay all costs ...

livelylad 24.10.2009 · Read full review
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Review of EasyJet - EZU