Airlines > Europe Airlines > Netherlands

Cabin Crew.. Take your sheets

Advantages: Handy from regional airports
Disadvantages: Luggage - what luggage?

...to write a review of KLM as the services and planes differ so much from the flight options they offer - from a regional airport shuttle to Amsterdam, to a couple of hours flight to a city in Europe to a transatlantic crossing all of which I have done numerous times in the last couple of years. I will try and share my opinions on all of these. Let m start of though with a little bit of background and history on the company. Firstly the acronym KLM ...
...is generally referred to as KLM "Royal Dutch Airlines". Founded in 1919 its the oldest airline in the world operating by its original name. KLM merged with Air France in 2004 but they do seem to be operating under there own distinct brand names. The main hub for the airline is Amsterdam Schiphol Airport in the Netherlands (Holland). KLM is part of the "SkyTeam" airline alliance. They currently have a fleet of more than 200 aircraft. It may surprise ...

Pookie_Rabbit 23.12.2009 · Read full review
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Review of KLM Royal Dutch Airlines

Kenya Airways: Terrible Customer Service

Advantages: OK as long as everything goes according to plan
Disadvantages: Unable to cope when things go wrong

...our holiday in Mombasa with Kenya Airways. Our outward flight was uneventful. Service was OK but not great. The seatback entertainment systems did not work, but this is a minor niggle. Our return from Mombasa was not so simple. We were booked on flight KQ615 on the evening of 22nd December 2009. Checkin and boarding were uneventful and the plane left the departure gate a few minutes late. Just before takeoff the pilot announced that there was a problem ...
...piece of information received from Kenya Airways – what happened after that was totally shambolic! We were returned to the departure lounge, but at no stage was any official announcement made as to what Kenya Airways intended to do. It was left to individuals to approach the manager to try to find out what was happening, and even she eventually ran away! Apart from a single drink, Kenya Airways provided nothing to the delayed passengers. Under European ...

muggles708 29.12.2009 · Read full review
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Review of Kenya Airways

RIP OFF service charges and condescending customer service!!

Advantages: No Other choice
Disadvantages: Complete rip off and condescending

...towards my 'next?' booking with Flybe because I complained that the very rude Flybe ground staff lectured me on how it was 'hard luck' that my printer to print the boarding pass wasn't working (sorry I don't often cary a spare printer when traveling on a day return business trip) and that to get on my flybe flight I would need to pay them £10 to reprint. Her exact words were "well you have to pay as you can't get passed customs or on the flight without ...
...WHAT KIND OF MUG DO FLYBE TAKE THE BRITISH PUBLIC FOR?!! 2) There are no live flight information available if you do not have access to a computer or registered with their "reward4all" frequent flyer program. Too obtain important flight information on their flight, the cost is £1 per minute premium phone line, and let me tell you that it never take 1 minute. Flybe is a classic UK service gone horribly horribly bad and thus letting the nation's reputation ...

joebreezy 29.12.2009 · Read full review
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Review of Flybe

Our nightmare on Qatar airways. Beware!

Advantages: CHeap price. Usually good food.
Disadvantages: If anything goes wrong with their schedule you're on your own!

...check us on the next Qatar flight at 8:30 pm. When we asked about what to do about our train tickets from Athens to Bulgaria which we would now miss, they said "all will be taken care of in Doha" We arrive in Doha before midnight and now start dealing with managers who could care less about our problems. They insisted that their only obligations were to get us to Athens and we should be happy that they just get us there safe, no matter how late we ...
...case in Athens to the Qatar staff. (they said they would send a report to them about it, but that was never done... Just lying to get rid of us.) The following morning at 7:30 we depart for Athens and arrive in Greece now 20 hours late. On arrival we find we have no baggage. How much worse can it get? When we explained our story to the Qatar staff, there they listened with empathy (for the first time). They tried to phone the train station about ...

planettrotters 28.12.2009 · Read full review
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Review of Qatar Airways - QTR

british airways

Advantages: comfortable, pilot staff, good food
Disadvantages: on short flights no entertainment as far as i can see is provided, can be a bit expensive

i personally found traveling with british airways from london to madrid, which i am basing this review on, an enjoyable experience. the staff where polite and seats were leather and were perfectly comefertable seat space was on par with the majority of other airlines. i highly recomend trying to sit next to the emergancy exits as you get a lot more leg room. the food on this short flight was surprisingly good quality, as i was flying at lunch they ...
...My only real complaint with british airways is that no form of entertainment seems to be provided on the shorter flights, which can make it at times a little dull. Though this i am sure is not that uncommon i have flown with britsh airways many times and so far each flight has been very good, even first class thoough on shorter flights this is in my opinion not worth the extra money. ...

random172 20.12.2009 · Read full review
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Review of British Airways - BAW