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A bit of a squeeze

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4 Feb 9th, 2001 

4 Ciao members have rated this review on average: helpful

Advantages:
Friendly and efficient staff

Disadvantages:
Quite cramped

Recommendable Yes:

Detailed rating:

Food Quality

Customer Service

Punctuality

Space

Value for Money

joannetillin

joannetillin

About me:

Not much to say really! I'm 17 and I love shopping, going out with my mates and collecting autograph...

Member since:15.12.2000

Reviews:40

Members who trust:4

Many people find it hard to believe but I just love going on aeroplanes. Many probably would ask why. Let me explain.

I have only been on aeroplanes about 5 times in my short lifetime, 3 of which have been with Airtours International. Once was to Tenerife, once to Lanzarote and once to Sanford, Orlando - all three flights from Gatwick.

I know that charter flights are not always going to be perfect (we were delayed both directions when holidaying to the States, and the screaming, vomiting baby in the check in queue ended up being just three rows behind us!) but Airtours have surpassed my expectations.

Airtours staff have, in my eyes, been exceptional. They look smart and are extremely efficient, both on the ground and in the air. The hostesses were very friendly throughout our 9 hour flight, and took the time to reassure any nervous flyers. Considering it was just run of the mill airline food, my meals I received when crossing the Atlantic were actually pretty good! However, from a bad past experience (sorry, Airtours, but you haven't always impressed!) I would strongly recommend pre-booking your food so that you are not disappointed when you are miles away from the safety of British food.

My only real complaint about Airtours is the severe lack of space in the economy seats. Being a 5'8 teenager, I found the seats quite uncomfortable for such a long flight and other members of our party had to put up with metal posts in front of their feet, making space very restricted. Working in a hospital department which deals with DVT patients every day, I really do appreciate what effects cramped airline seats have on people today. Airlines - you know what you have to do! Either make some more space or simply lower the price of your superior seats! :) 

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Comments about this review »

ampuk2000 22.11.2003 17:56

if airlines aren't going to increase legroom voluntarily then they should be forced to (i wonder if the companies share holders and senior managers travel in economy class on their planes)

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