I've been on many holidays before - most of them pre-booked, knowing what hotel you're going to be in, etc..
This time i decided to go for a complete touristy last minute deal with airtours. The destination was the Canaries for a week in a self catering room.
From the start the service was good. Picking up the tickets and checking in at the airport was easy, and the ground staff very helpful. The airplane was good (It was clean and the food was decent) which is all you need on a short 4 hour flight.
Getting off at the other presented no problem. There were plenty of reps there who advised us on where we would be staying, which airport transfer bus to get on, and telling us general facts about the island.
Again, all through the stay, there was a rep available if you had any information or queries (which tours are the best to go on, where are the local golf courses, who to book a hire car from, etc...)
The only hiccup we had was a delayed plane (Engine trouble - and i'm glad it happened on the ground rather than in the air ). But we were kept informed of what was going on, and got a free extra nights stay which airtours footed the bill for (in a decent hotel). They even sent letters to all passengers afterwards detailing what went wrong so people could claim back on their holiday insurance if they wished.
All in all, a very organised company - they know what people want out of a holiday - fun and no fuss.
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Advantages: Staff try their best in a bad situation, its just a shame about the company they work for, and the flights are cheap (you get what you pay for) Disadvantages: Too many to list!
Aug 5th, 2001
very helpful by (60%):
helpful by (40%):
