I travelled with airtours to Australia for the millenium for a so called holiday of a life time. Upon booking we upgraded to premiair gold, which we were told would allow us more room with back seat tvs and a seperate cabin area and prebookable meals, the cost of this flight cost us £1,500 each, which we accept was unusually high because of the millenium but paid it. So you can imagine our disgust and disapointment when on the day we arrived and found that we recieved none of the above. When we returned home and complained we received a ltter of airtours offering us £50 compensation, the upgrades alone cost us £300. When we rang back the staff were both ignorant and arrogant and offered no sympathy whatsoever, at one point they even denied we were on the flight the standard of service both on the ground and in the air were appauling and totally un acceptable. I strongly recomend that if you are considering travelling with airtours that you seriously reconsider, as you will only regret it in the long run.
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Advantages: Staff try their best in a bad situation, its just a shame about the company they work for, and the flights are cheap (you get what you pay for) Disadvantages: Too many to list!
Nov 5th, 2000
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