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20 Reviews

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Too Big to Care!! Don't use!! I reserved a car from Alamo/Enterprise on 11/26/11 at the Wichita (ICT) airport for a daily rate of $24.99. When I turned the car in, I was charged... more

User Reviews

for Alamo Rent A Car

Rating Summary based on 20 reviews

  • 5 Stars
    5
  • 4 Stars
    1
  • 3 Stars
    1
  • 2 Stars
    3
  • 1 Star
    10

Detailed rating

  • Available selection
  • Customer Service
  • How many outlets do they have
  • Type of car rented
  • Value for Money
  • 3.2
  • 2.2
  • 3.3
  • 2.6
  • 2.4
  • 37 of 37 Ciao users found the following review helpful
    Picture of Rini

    Rini

    User recommends the product

    Advantages Advantages Cheap, nice and helpful employees etc.

    Disadvantages Disadvantages -

    I know it’s been a while since I’ve published a review but now three weeks before I’ll fly to Canada, I’ll continue my Canada-series. Since Canada is a gigantic country and we wanted visit the Rockies from Calgary and Seattle from Vancouver, we booked a car directly with the flights and the hotels. ALAMO ~~~~~~~~ We hired the car from Alamo, there was an offer in the “Neckermann”-catalogue or you can book it on site. In Canada there are rent stations in Calgary, Edmonton, Halifax, Montréal, Ottawa, Toronto and Vancouver. In Calgary, Montréal and Vancouver there’s a rent station directly at the ... more
  • 28 of 28 Ciao users found the following review helpful
    Picture of Dave39

    Dave39

    User recommends the product

    Advantages Advantages reasonable normally in price, don't pressure you into upgrading

    Disadvantages Disadvantages not so good this time

    We have been to the States several times and have used Dollar once and Alamo quite a few times. I believe Alamo are the better company as they don't hassle you to upgrade your car like Dollar do. Even though we always upgrade the car before we actually get there, Dollar still tried to upgrade us even more, what to next I asked, a Limo? My wife Belinda9, always books the holidays for us, I'm hopeless you see. She booked a car for us at our local travel agent and asked for a three door Intermediate Car, that's normally two stages upgraded. I think they start at a budget car, then it's an Economy ... more
  • 42 of 42 Ciao users found the following review helpful
    Picture of glossyflower

    glossyflower

    User doesn't recommend the product

    Advantages Advantages They hire out cars

    Disadvantages Disadvantages Poor customer service, just want to take your money and see ya later

    Before I begin here, I just would like to point out that this is a review only on the service given at the Alamo in Los Angeles. Here goes ... I had booked to hire a 4x4 online through Alamo - the only reason I picked them was that they were the cheapest I could find. We had a one way hire from LA to Miami, and the car which was a Chevy Blazer was great in itself, spacious, it held all our luggage (we had a lot for just 3 of us), comfortable, decent radio cd system, the lot. Nothing luxurious, but it did us for our trip across America. (Visiting San Francisco, Las Vegas, the Grand Canyon ... more
  • 3 of 3 Ciao users found the following review helpful
    Picture of Saz8051

    Saz8051

    User doesn't recommend the product

    Advantages Advantages Car clean & tidy

    Disadvantages Disadvantages Staff at outlet lie to get more money. Customer services unhelpful.

    I have read another complaint almost identical to ours. Shame it was too late for us. Hope you see this before it happens to you too! Our car was hired from Alamo, located at Sanford International Airport, Orlando. It had been arranged as part of our holiday package and was paid for prior to our arrival from the United Kingdom. When we arrived to collect the car, the staff were very friendly and we were told we could upgrade our car for FREE because there was a shortage of the smaller car we'd hired. We were told to just take our pick and that all we had to do was to return the car with an ... more
  • 7 of 7 Ciao users found the following review helpful
    Picture of bazza1603

    bazza1603

    User recommends the product

    Advantages Advantages Nice well equipped cars.

    Disadvantages Disadvantages Queues-not what you need after a ten hour flight

    Ive now rented with Alamo/National car hire in the states now three time.Each time Ive found no problems at all.Ive found the staff to be very helpful...everyone was offered me a map and directions for journey when first collect the vehicle...some thing thats very welcoming when you are in a strange country. From both Miami and Los Angeles airport locations where I have rented from, the longest I had to wait for a shuttle bus which runs from directly outside any exit was 3 minutes...(even on 1am in the morning). Queues when your waiting to fill in your paperwork to pick up your car can be ... more

Questions

for Alamo Rent A Car
  • billydo 7/6/2012 12:19:13

    Is there assistance available to help with my luggage on/off courtesy bus between LAX & Alamo rental pick up?

    Question status

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