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Excellent

ProCheap, nice and helpful employees etc.

Cons-

I know it’s been a while since I’ve published a review but now three weeks before I’ll fly to Canada, I’ll continue my Canada-series. Since Canada is a gigantic country and we wanted visit the Rockies from Calgary and Seattle from Vancouver, we booked a car directly with the flights and the...

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Super

Proreasonable normally in price, don't pressure you i...

Consnot so good this time

We have been to the States several times and have used Dollar once and Alamo quite a few times. I believe Alamo are the better company as they don't hassle you to upgrade your car like Dollar do. Even though we always upgrade the car before we actually get there, Dollar still tried to upgrade us...

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Not for me

“Alamo - Los Angeles”

published 17/01/2005

ProThey hire out cars

ConsPoor customer service, just want to take your mone...

Before I begin here, I just would like to point out that this is a review only on the service given at the Alamo in Los Angeles. Here goes ... I had booked to hire a 4x4 online through Alamo - the only reason I picked them was that they were the cheapest I could find. We had a one way hire from...

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Good

“Just Beware”

published 20/11/2001

ProLooked Good

ConsVery Expensive

Beware of getting when comparing online quotes for car hire that Alamo does not include the CDW (basically the insurance) Just been looking round for somewhere to hire a car over the Christmas period. So checked the usual two sites Avis and Hertz to get their nearly identical quotes. Then I found...

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Excellent

ProNice well equipped cars.

ConsQueues-not what you need after a ten hour flight

Ive now rented with Alamo/National car hire in the states now three time.Each time Ive found no problems at all.Ive found the staff to be very helpful...everyone was offered me a map and directions for journey when first collect the vehicle...some thing thats very welcoming when you are in a...

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Not for me

“FREE upgrade scam”

published 09/07/2008

ProCar clean & tidy

ConsStaff at outlet lie to get more money. Customer se...

I have read another complaint almost identical to ours. Shame it was too late for us. Hope you see this before it happens to you too! Our car was hired from Alamo, located at Sanford International Airport, Orlando. It had been arranged as part of our holiday package and was paid for prior to our...

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Not for me

Pronone

ConsUnbelievable customer policies! Unfriendly. Short ...

Very poor customer policies! Alamo really surprised us with very strange business ethics! To sum up my experience: Alamo personnel give customers false information (about reimbursement and about car details). Alamo cannot handle special requests (we needed a special car and tried to solve this in...

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Excellent

“Pick your own car”

published 06/01/2006

Proget to choose your car when you get there

Conslong queues and rubbish car seats for baby

We have hired from several different places when travelling to Orlando International but this has to be the best time. We had pre-booked a full size car (on a deal for the same money as a compact) and after waiting in the queue ( which was a down side as took about 1 hour) we signed on the dotted...

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Not for me

ProNone

ConsPoor customer care

In March of this year I booked a short stay in the south of france for the first week in August for myself and family. I arranged flights, accommodation and car hire at this time. I decided that the best hire car company to use would be Alamo, as I have used them before in Florida and was very...

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Satisfactory

ProMany outlets; range of vehicles

ConsQueues poor customer care

never used Alamo beforebut it came with part of our package from British Airways. Before our trip we had filled in a "Quick Pass" which basically meant us filling in our driver details before the holiday and thus saving time queing and relaying details. Arrived at the Alamo desk at the airport...

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Not for me

“BEAWARE- ALAMO NASSAU”

published 08/08/2007

Procheap price

Conshorrible customer service, trying to rip off

BE AWARE- ALAMO RENTAL CAR IN NASSAU, BAHAMAS We rented an economy car for our vacation and paid for Collision Damage Waiver (CDW) daily. On the last day of our trip in the parking lot we found minor scratched on the bumper. (people literally drive like crap out there). When we return the car...

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Satisfactory

Prook price

Consawful service

Just finished our holiday in Orlando and the only poor service we recieved was from Alamo. The guy was actively unhelpful and when we declined his attempts to extract more money from us he was openly hostile. He claimed that we wouldn't be able to fit our 3 medium sized bags in to the mid sized...

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Excellent

published 04/09/2008

Have hired from alamo 8 times and have only got good things to say about them. Started coming to LA in 1998 and using alamo every time since then. Have never encountered any problems with them. Had an accident in 2000, and they were fantastic at sorting me out with a car the next day. Had a problem with a car in 2001 took the said car to Burbank and yet again they sorted that out straight away. My only critisism with alamo is that they dont hire european or jap cars.

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Satisfactory

Proprice

Conslong wait and lousy system

Awful service at the Heathrow, London airport facility. We arrived at 7.30pm at the rental station (nice shuttle bus driver) and there was a long queue of about 15 to 20 people. It was about 8.45 before we were at the desk although there were about 4 or 5 people manning it. The staff were all...

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Not for me

“alamo rent a car”

published 22/05/2007

Pro-

Consnot reliable, very bad service

When I wanted to fetch my car at Alamo in San Francisco there was a very long queue of people some of which had been waiting for their car for 2 hours and hadn't received it yet. I had to wait for about an hour in the queue. When it was my turn they told me that my contract had been canceled and...

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Product Information : Alamo Rent A Car

Manufacturer's product description

Ciao

Listed on Ciao since: 07/12/2000