Over the 2001 Easter Weekend I took an Alitalia flight to Venice and then flew back to London (via Milan) on Easter Monday.
The service on board the flight was polite and meals were delivered and cleared away promptly.
None of the flights actually left on time. Of the three flights, 3 left within 20 mins and the third was within 40 min. Annoyingly only 1 of the three flights actually left from an air gate - the other two required trips outs by bus (in one case a distance of just 40-50m!) - which added to the delays.
On the flights to / from London we were provided with cold salads, stale bread and frozen vegetables. Not quite the greatest meal I have ever had, but you really can't set your expectations high on economy short haul flights across Europe.
When at the airport in Venice on the Easter Monday we discovered at the check-in counter that our flight to Milan had been cancelled and the desk clerk was surprised that we had not been told by our agent. When I checked out the story with the agent today they informed me that the status of the flight is still "OK" and that the flight had never been cancelled.
So the agent thinks the plane is OK and according to the check in clerk the flight was cancelled 6 weeks ago!!!
We managed to squeeze onto another flight that had a few spare seats, but we were very lucky on Easter Monday not to be completely stranded. My agent, says that this happens all the time with Alitalia.
So while the service was OK and got us from A to B (eventually) the fact that they can't communicate cancelled flights worries me significantly enough never to fly with them again.
Update 11th May
They have never got back to me and retruned one of my many phone calls.
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Why is it that campanies think just because you want the cheapest ticket to get from one place to another you also want food that tastes like it has been scrapped off someone else's plate godd op think l will give these planes a miss though :)
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