Hi,
Im Andy from Surrey in the UK. Im currently in my 2nd year studying for a degree in Engineering...
Hi,
Im Andy from Surrey in the UK. Im currently in my 2nd year studying for a degree in Engineering and Computer Science. Its OK, but hard work...
Hope you like my OPs.
Andy
Member since:14.06.2001
Reviews:23
Members who trust:3
I went on 4 Alitalia planes on my holiday to Brazil. 3 of them were delayed.
I travelled to Brazil last year with Varig and my flight was much shorter and more enjoyable.
Firstly, my flight was delayed by 1 hour leaving Heathrow, meaning I had to run for flight AZ694 which I then discovered to be delayed 3 hours and 45 minutes for 'engine safty' reasons. This delay meant I missed my 9pm connecting flight in Rio to Porto Alegre and had to wait 13 hours for the next flight.
Although these delays and missed connections were unforseable, I was very unsatisfied with their in flight service. I felt ignored by several members of their cabin crew who evidently didn't speak english fluently and weren't keen to answer my questions such as what exactly the meat in the 'meat option' was. Seated in 44a at the very back of the aircraft, the noise level due to the rear plane door and people talking while waiting for the toilet together with the rancid smell that drifted down the cabin every time the toilet door was opened, meant I had an uncomfortable flight and was unable to get any sleep. The plane was evidently 'old' as the windows were cracked and it was in a general state of dis-repair.
I feel their staff however, should set an example when the main cabin lights are off for sleeping by talking quitely to each other rather than shouting and laughing from the kitchen.
Furthermore, running out of drinking water (along with orange juice), any form of paper in the toilets and getting my feet constantly tangeled up in wires hanging down underneath the seat infront while having to get up to get myself drinks didn't help make the trip anymore comfortable.
I wrote an email of complain to them, and didnt recieve the simple reply "sorry but there is nothing we can do" for 1.5 months...
Coming home I deiced to claim on my Sainsburys (good cheap policy) insurance for missed departure. They wanted a letter of confirmation from Alitalia so I wrote to them asking for one. They didnt respond. I send them an email 1 month later which they also ignored. A few weeks after that I phoned them and they said it was on their computer and should have been sent out. Im still waiting... The insurance claim is only good for 3 months so it looks like I will miss it because of Alitalias incompetance.
They may be slightly cheaper, but pay the extra few £. Its got to be worth it!
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I suppose I Alitalia owns me a lot of money as well, lol
Connoisseur_Haggler 10.09.2001 11:21
Hi, thanks for letting me know on the update of this situation. A simple letter from admin/customer services to prov this flight was delayed would have been sufficient. If you hear nothing in next 5 days I would contcat them asking for the date the letter was posted and to what address (just in case they sent it to wrong address! and ask them to re-send it, Good luck!) As I said I dont have any experience of Italia but have had a very good flying experience with KLM as you'll see from my review, so Alitalia if you are reading this-help this poor passenger out! -CH
Versatile 07.09.2001 07:05
Not an Airline that i will be using thats for sure ~ A fine opinion ~ Thanks Versatile.
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Sep 5th, 2001
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