Used this company numerous times without a problem, BUT when a problem did arise they were extremely inefficient, which cost us the loss of air fares. We found out less than 3 days before travel that a room booked 5 months previous was overbooked, Alpharooms had known of this problem for a whole week before telling us, had they been efficient in passing on this information we would probably have had ample time to make alternative arrangements. When we have complained at this failure in their service they have simply said that they have met their terms and conditions, making no real apology for the wasted week. They have also issued marketing material stating that they are ABTA bonded yet I have a letter from them stating that they are not tied to ABTA or any other governing body.
How helpful would this review be to a person making a buying decision? Rating guidelines
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Splendia, a unique selection of luxury and design hotels with character in the most beautiful locations: Marrakesh, Paris, Rome, Barcelona, Buenos Aires, Dubai.... Book directly online or contact our customer service available any day of the week.
Jan 20th, 2008
(Jan 19th, 2008)
helpful by (100%):
