Used this company numerous times without a problem, BUT when a problem did arise they were extremely inefficient, which cost us the loss of air fares. We found out less than 3 days before travel that a room booked 5 months previous was overbooked, Alpharooms had known of this problem for a whole week before telling us, had they been efficient in passing on this information we would probably have had ample time to make alternative arrangements. When we have complained at this failure in their service they have simply said that they have met their terms and conditions, making no real apology for the wasted week. They have also issued marketing material stating that they are ABTA bonded yet I have a letter from them stating that they are not tied to ABTA or any other governing body.
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