Booked with Alpharooms for a visit to New York, filled in all the forms and paid wiht the credit card - 13 pound surcharge, but what do you expect? Well I paid but then had no confirmation e-mail, no e-mail contact at all except and automated reply when I contacted them, no telephone answers (all our phones are busy, please use this premium line), just automated replies to say that they would reply with or without confirmation within 48 hours. Maybe pay a bit more for peace of mind and a confirmed instant booking? Still they eventaully sorted out my booking after a couple of phone calls, adn a long wait. Wish I could give them more starts, they were cheap.
Might try them again though. I am a cheapskate, and will spend hours trying for a few pounds off, then will spend a fortune on the phone trying to sort out minor details.
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Jul 7th, 2009
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