Home > Travel > Holiday Essentials > Airlines > United States Airlines > American Airlines - AAL
User rating
User rating User rating
46 Reviews

Community Quote

I believe the flight was very good and safe and the aircraft staff were good. However, we were delayed on the way and the way back (meaning we missed our connecting flight). We had to stay... more

User Reviews

for American Airlines - AAL

Rating Summary based on 46 reviews

  • 5 Stars
    8
  • 4 Stars
    20
  • 3 Stars
    10
  • 2 Stars
    5
  • 1 Star
    3

Detailed rating

  • Customer Service
  • Food Quality
  • How often do you travel with this airline
  • How well does it cater for disabled people
  • Punctuality
  • 3.3
  • 3.2
  • 2.1
  • 1.1
  • 3.7
  • 26 of 26 Ciao users found the following review helpful
    Picture of Cat199

    Cat199

    3 Stars A Class Act? 30/06/2008
    User recommends the product

    Advantages Advantages Competitive prices, friendly staff, easy booking, One World member

    Disadvantages Disadvantages Tired planes, new business class seat

    I have been flying with American Airlines on a regular basis since about 2001, when it was the airline of choice of my then employer for trans-Atlantic flights. For about five years I made reasonably regular trips over the pond in business class paid for by my company and around the same time I made a couple in economy class paid for by myself. Currently I am based in Bermuda which inevitably means plenty of trips to the US East Coast to relieve what we call 'rock fever' and so I have used American for several trips to each of New York and Miami. Last year we travelled to Mexico and Ecuador ... more
  • 36 of 36 Ciao users found the following review helpful
    User recommends the product

    Advantages Advantages AA tries its best for the safety and comfort of the passengers

    Disadvantages Disadvantages Having old models of aircrafts

    SUMMERTIME is the busiest part of the year. To have an enjoyable summer vacation requires advance planning. Part of this planning is the selection of the destination where to spend the holiday and most importantly what airline/air carrier to travel with. Even though I am a frequent flyer, I still have this dilemma of having a slow assessment in choosing an aircraft for my holiday destination every year. Despite the fact that I have my two major requirements for an airline, I hardly settle quickly without browsing numerous agents on-line just to satisfy my requirements. Firstly, majority of us ... more
  • 145 of 145 Ciao users found the following review helpful
    Picture of MAFARRIMOND

    Level 9 MAFARRIMOND

    Member since 07/12/2002

    Reviews written: 272

    User recommends the product

    Advantages Advantages Comfortable seating. Plently of leg room. Excellent website.

    Disadvantages Disadvantages Disappearing Attendants.

    It was our 30th wedding anniversary in May and we wanted a holiday to remember! After much deliberation we decided on a music themed road trip in America. Starting in Chicago, we would travel via the old Route 66 to St Louis, then onward to Nashville, Memphis, Jackson, Lafayette and finally New Orleans. The next decision was with which airline to travel. To a degree the decision was made for us as American Airlines fly directly to Chicago daily from Manchester (our nearest airport) at a reasonable time - leaving at 10.30 a.m. and arriving in Chicago's O'Hare at 1 p.m. (Other UK airports served ... more
  • 137 of 137 Ciao users found the following review helpful
    Picture of Scott_Howitt

    Scott_Howitt

    User recommends the product

    Advantages Advantages It has more segments than any other airline

    Disadvantages Disadvantages Don't get on board hungry

    My job requires me to fly approximately 50,000 miles per year. If you figure that most planes fly at an average airspeed of 400 miles per hour that means that I am actually in the air for about 125 hours a year. Add that to the 25 hours I end up sitting on the plane waiting to pull away from the gate or sitting on the tarmac due to bad weather (my personal record is 8 hours waiting for a plane to de-ice) and it ends up that I am on a plane for 150 hours a year or 18 and ¾ man days. You know you have led too many projects when you do these kinds of calculations. I spend all of my time on ... more
  • 24 of 24 Ciao users found the following review helpful
    Picture of ScottishWestie

    ScottishWestie

    User doesn't recommend the product

    Advantages Advantages Extra 3" of legroom, tasty meals, prices

    Disadvantages Disadvantages Grumpy staff, poor service, never apologise for their mistakes

    I used American Airlines to travel from Heathrow London to Chicago, Chicago to Las Vegas, a week later Las Vegas to San Francisco via Los Angles & another week later San Francisco to London Heathrow. Why use American Airlines when I could have used any number of other airlines? There were two main factors, price & the extra legroom in cattle class (sorry economy!) which the airline boasted at the time. An extra 3" means a hell of lot when you're folded into a little space hardly big enough to swing a mouse! The first flight across the Atlantic went well; we received the usual complimentary ... more

Product information

for American Airlines - AAL

Product Details

Country United States
Continent North America

See more Information

Related Tags

for American Airlines - AAL