Archers Direct - Holidays

Advantages: ACTION PACKED ITINERARY AND FAULTLESS ARRANGEMENTS
Disadvantages: LACK OF FREE TIME TO SHOP

...been to Asia before, but Archers soften the blow with professional attention to detail and exceptional friendly service - what more can one ask? We certainly had great value for money and memories by the score. Kate Strong Bristol Visiting China is a real treat and the cruise along the Gorges was particularly enjoyable - the President 2 is certainly not cruise liner standard, but the cabins are clean and service standards good. There is no faulting ... Read review

Advantages: none
Disadvantages: very poor customer care

...We had to remind Archers to send the holiday documents. They were finally received only 4 days before departure! We had booked a resort holiday in Montecatini (travel via Venice Airport). When we checked in at the UK airport we were informed that the flight was cancelled and substituted with one that did not provide in flight catering. It was late departing. In Italy during transfer to the Venice hotel we were informed that the accommodation was ...
...providing customer satisfaction. Complaints to Archers resort manager were a waste of our time! Even the additional booked outings did not go without fault. But it’s a long distressing story. We did not get a holiday in our opinion,and were glad to get back to the UK. Even seasoned Archers travellers in the group said they would never use Archers again after this experience. A complaint to Archers office on our return was initially ignored, ... Read review

Holiday to Italy with Archers was a complete disaster, ghastly hotels, very poor quality food and customer care appalling. Holiday rep only interested in optional extras at a high price. If you do not have to book with Archers - don't Not an experience to be repeated. Venice hotel, on busy main road with no facilities Rome hotel, miles from city centre. The only reason these hotels are used by Archers must be cost.

Advantages: Virtually zero
Disadvantages: Grossly overpriced, terrible resorts managers

...was supposedly a four star hotel. Complaints to resort manager ignored and she refused to talk to us. This did not just happen to us but to three or four other parties on the same holiday. Complaint to Archers office ignored - blamed us for "too high expectations!!!" ... Read review

Advantages: Well organised, really helpful tour managers & great value for money
Disadvantages: Initially I'd never heard of Archers Direct

...plus we hadn't booked with Archers Direct before. I read their customer holiday reviews on their website which were really helpful but you never really know until you get there. The holiday ran like clockwork, mostly due to our very knowledgeable tour manager who bent over backwards for all of us and we had a fantastic driver. We really didn't have to worry about a thing. Everything was so well organised, we were taken care of superbly. Plus, it ... Read review