We had a very similar but worse experience of Archers, to that reported by Mr Beveridge (27/12/04) to Ciao.
We had to remind Archers to send the holiday documents. They were finally received only 4 days before departure! We had booked a resort holiday in Montecatini (travel via Venice Airport). When we checked in at the UK airport we were informed that the flight was cancelled and substituted with one that did not provide in flight catering. It was late departing. In Italy during transfer to the Venice hotel we were informed that the accommodation was replaced by a poor quality substitute. We too were disappointed with the hotel in Venice and had poor quality and insufficient food provided. Day two on arrival at Montecatini, we were informed that only 12 of the 34 people on our coach, would get rooms in the booked accommodation. The rest would still have to take meals in the booked hotel, but would sleep in another hotel, a walk away. This would continue until rooms became available in the booked hotel. During the next few days we had room and hotel changes twice a day until we were finally settled. Thus creating major problems for anyone disabled. We had all paid a premium price for the booked hotel, as it was billed as “superior.” NOTE: Wallace Arnold travellers who arrived at Monticatini 20 mins after us, were all allocated rooms in the hotel ! There were problems with the quality of the rooms and health and safety issues in the hotel (supposedly a 4 star) which were ignored when reported. The hotel reception staff had no interest in providing customer satisfaction. Complaints to Archers resort manager were a waste of our time! Even the additional booked outings did not go without fault. But it’s a long distressing story. We did not get a holiday in our opinion,and were glad to get back to the UK. Even seasoned Archers travellers in the group said they would never use Archers again after this experience. A complaint to Archers office on our return was initially ignored, until we threatened further action – their eventual response was to offer a £100 voucher, to use against another Archers holiday, “so we could give them another chance,” (I don’t think so do you?). Further action is now underway to secure a full refund.
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Sep 6th, 2005
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