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Austrian Airlines - AUA

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  • Canapé of the type served on first outbound flight
  • Meal served on Tirana - Vienna sector
  • Meal in Vienna - Brussels sectror - note similarity of main course

Reviews - Austrian Airlines - AUA

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Super

“Beef schnitzel anyone?”

published 27/08/2007

Good quality food and a impressive network in East...

Expensive in business and lack of menu variety

Introduction I had to travel to Tirana on business. I chose Austrian is it was a colleague's preference and best suited the dates we needed to be in Tirana. It also provided me with a chance to travel on the Brussels (where I had to be immediately after my business in Albania), Austrian had an...

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Super

Excellent service, outstanding competence in Easte...

Rather uncomfortable seating

Austrian Airlines (AUA) are the friendly choice for travellers to Eastern Europe. They serve a lot of airports that no other airline is flying to, and they are doing quite a good job at it. Here comes a full review of their product and services. I haven't tried them on intercontinental routes yet...

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Excellent

“Most charmingly efficient”

published 07/08/2001

The best, most efficient and helpful staff

Unfortunately NOT the Swiss national airline

Living in Zurich, I avoid flights via other European hubs whenever I can - hanging around airports is simply too painful an experience. This is why I normally use AUA only when going to the 'Eastern Alpine Republic' (which is by the way a WONDERFUL place to visit!). Just over two years ago, I had...

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Good

“Red stockings!”

published 21/11/2006

Friendly, helpful staff

All flights ran late.

Loved the red suits the stewardesses wore but not the red stockings - a bit of an overkill on the red! Flew from Heathrow to Tel Aviv via Vienna with a group booking. Arrived at the airport very early and waited for the check-in staff. Heathrow T2 was dead, no comfortable seating near the check...

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Super

“Now includes Lauda Air”

published 16/01/2001

good service, on time

none that I know about

For a lot of last year a lot of the talk in Austria was about the purchase of Lauda Air by AUA. Niki Lauda got very irate about it all but eventually Lauda Air became part of Austrian Airlines. Still aside from who owns what and how much of what, Austrian Airlines is the national Airline of...

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Super

“Up in the blue sky”

published 24/07/2001

Leg space, service

Cost

Holiday season! Whole year of bad weather and planning to get away seems fading away. And I am going to visit my parents! Where? Ukraine, Kharkov. It is not a capital as it used to be, there are not a lot of airlines that use its airport. And the prospective to fly to Kiev and have an overnight...

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Good

“Abit to pushy”

published 17/08/2000

cheap

abit rude

I used this company from Austria to the UK and it is a pretty big company with them flying to almost everywhere around the world. They are kinda like British Airways basicly. I really cannot fault there service as they are very fast and efficient and we got home ontime. The only thing which lacks...

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Super

Pleasant, Comfortable and Cheap

Food

I recently used Austrian Airlines to make a trip to Vienna just before Christmas and the whole experience from booking to the flight has been very good. I made my booking on the airlines own website www.aua.com after looking on various flights on other websites eg. Opodo, Lastminute etc and their...

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Satisfactory

“No value for money”

published 11/05/2006

used to be a good airline

no food if you don't pay, seats are uncomfortable,...

I recently travelled from Heathrow to Vienna and choose Austrian Airlines because I had flown with them before. I booked the ticket via their webpage, and it arrived within 5 days via post. The ticket cost me 8 GBP more than I would have paid with British Airways, the seats were very...

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Super

“Comfortable and practical”

published 26/07/2000

Ex Heathrow, reliable, comfortable, good service

Austrian Airlines, which now operates as part of the Star Alliance allowing you the opportunity to collect points on Lufthansa, Swiss Air, Lauda Air, Sabena and Delta flights to name a few was a lot better than BA for the London to Vienna flights. Overhead TV screens were great, allowing you to...

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Good

“What do I eat?”

published 05/02/2004

Reliable, quick, friendly staff and no excuses

promise to cater for vegetarians but don't,

Austrian airlines were told in advance that four vegetarians would be travelling with them for the first time. Several phone calls were made and promises given, including at the airport itself that suitable food would be given but nothing was forthcoming. The same thing happened on the return...

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Not for me

Reasonable ticket price

No food given on the flight from London to Vienna,...

I pre-booked (and paid) for a return Austrian Airlines flight from London to Ankara via Vienna. On the early morning flight from London to Vienna no food was given - only a small coffee! I felt hungry. On my booked return from Ankara, at check-in I was told that the flight was "severly...

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Not for me

published 03/12/2007

I have recently travelled with AUA and decided to never fly with them again. To summarise, customer service is appaling. they don't have any customer service centre in their own home airport. In outbound trip, they damaged my bag and in return trip they did something even worse...they lost my bags! Yet no apologies, no compensation (yet). It has been impossible to find a phone number to speak to a customer service advisor. so far I have been told, they don't have one.

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Super

“Quality”

published 14/08/2000

good

too red?

I was only once on an Austrian Airlines flight. It was Zurich Vienna flight on an Airbus, fully packed. Austrian Airlines is a member of qualiflyer, and since I came to Zurich by swissair and had to get to Vienna Austrian Airlines was natural choice. I was not disappointed - to the contrary, the...

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