User reviews

Filter by
Review type
  • Quick reviews (2)
  • standard reviews (18)
Product rating
  • (3)
  • (2)
  • (15)
Sort by Helpfulness
  • Helpfulness
  • Product rating
  • Date

Excellent

“Save a bomb”

published 11/01/2001

ProTop service, rock-bottom prices

ConsNone found so far

AutoEurope are definitely the best of the best. I went to mainland Europe for a two week holiday last year to visit my family again and since I took a lot of presents along (and also intended to bring a sack full of things back over) I decided to go by car, rather than fly. I rang around and...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

Procheap

ConsThe car was in very poor condtion and they stole m...

I hired a car through Auto-Europe with Advantage Car Hire (fully prepaid) at Bergamo Airport, Italy. The car was in very poor condition with virtually all panels scratched, scraped or dented. There were some "X"s on the hire agreement showing some of the damage. When I pointed out some more...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Excellent

ProSuperb Value for Money, Quick , Easy , very straig...

ConsNone as of yet

I first wrote this review when I booked the car and based on that experience, I can truely recommend Auto-Europe as a great alternative to holiday autos..... NOT only did I get a remarkable cheap deal...(less than £600 for 4 weeks, Passat) but recently they sent me an email saying that the...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

“My first people carrier”

published 13/04/2005

ProEasy to navigate web site and a very nice car.

ConsLengthy process to pick up car and prebooked baby ...

It was so easy to organize on the internet, I actually rang the help line to double check the booking (an 0800 number)...ah all was o.k. I am always the person to try every web site to get the best deal and AutoEurope had it. I booked an automatic people carrier with A/C for a week in Montpellier...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

published 07/04/2008

Big Thieves. When I made the online resevation, it was $50 and said that the amount due was zero. However when I rented the car, I had to pay another surcharge of $45. The rental agency told me that it was because I had used autoeurope to book the car. They said that it would not have been the case if I had booked directly through them (and would have costed me $70).... So I ended up paying a lot more for no good reason.... Called up Customer Service, but what can you really expect... Moral of the story: They have a lot of fine print, be careful.

Did you find this review helpful? Yes 0

Excellent

published 20/08/2007

Can I say how good we found AutoEurope. The car I booked was a 2 door with no AC, we actually had a 4 door with AC. As it was a holiday in Cyprus the AC was needed. The car was nearly new and much bigger than I expected. All in all I would recommend them to anybody who asked .

Did you find this review helpful? Yes 0

Not for me

“Auto-Europe - Never Again”

published 09/09/2008

ProNone that I can think of

ConsCustomer Services were appallingly unhelpful

This company is okay - as long as you don't have a problem. But the first time you run into any sort of trouble at all - you'll never want to use them again. The Customer Service staff are "long on courtesy, short on service". It's all very polite, but they can't do anything. They can't take...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

“pre-paid gas ripoff !!”

published 20/03/2009

Pronone

Consunexpected and dishonest charges not included in p...

I feel ripped off by auto europe !! They provide a low price for a car rental so you book them. Then, when you pick up the car (at National, LaGuardia) you have no choice but to immediately pay a full tank of gas at a "special" price which is more then double of the cost at the pump. I always...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

ProNone

ConsAwful customer service, secret charges, unprofessi...

Do NOT use Auto Europe. I had a horrible experience with them after hiring a car in Sardinia. Firstly, the extra insurance to cover the excess is much higher than other car hire companies. Then, the car I hired had a broken wing mirror . When we returned the car, there were very tiny dust marks...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

ProNot sure

ConsBudget option turned out to be expensive

Booked Auto-Europe choosing a budget car for the Algarve Paid for Excess Waiver (otherwise the excess would have been 1181 euros) After booking completed, the generated voucher specified that a full tank needed to be paid for, and that hire company was Drive4Less – Guerin On arrival, Drive4Less –...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

Prothere are plenty of other companies to use

Consonce you turn up to collect the car you have no ch...

We paid £460 for a car for two weeks in Cephalonia we paid this much because we wanted a ford focus or equivalent we were give a Hyundai accent when we raised the issue, that this car was available for £330 on auto Europe s web site it was all down to the small print they are little short of...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

“Avoid this company”

published 06/10/2012

ProNone

ConsExpect the worse

My wife and I decided to visit a sick friend in London and so my wife booked a car through Auto Europe. The local car hire company was Enterprise Rent-a- Car. Pick up and return to Gatwick airport. We arrived at Gatwick and located the Enterprise desk where I presented my driver’s licence...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

“Abusive and unprofessional!”

published 11/10/2011

ProNone that I can see

ConsAbusive fuel policy. Bad customer service

Booked a car through Auto Europe for 5 days, to use in Spain. There was no mention about any particular fuel policy during the booking process, so one could well assume that this would be the standard "pick up full, return full" policy. Only after I'd paid and received the voucher, I noticed that...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Not for me

“Stay away from AutoEurope”

published 24/09/2011

ProNone

ConsTerrible customer service

I ended up having to cancel my reservation because their web site charged my card twice and no-one at AutoEurope would listen to me until after I had cancelled. This was following a string of emails, back and forth, as I was continuously passed on between different members of their organization...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality
Value for Money

Did you find this review helpful? Yes 0

Super

“Tenerife car hire”

published 26/04/2012

Proeasy booking online

Conshad to wait longer than expected for the car

We used these guys at Christmas when we had a long weekend in Tenerife. The site is easy enough to use and as long as you read the conditions of the bookings you know what you getting for your money. The voucher was emailed straight away and on there it stated was we had to pay when we got to...

> Read review

Type of car rented
Available selection
Customer Service
Vehicle Quality

Did you find this review helpful? Yes 0

Product Information : AutoEurope

Manufacturer's product description

Ciao

Listed on Ciao since: 11/01/2001