This company is okay - as long as you don't have a problem. But the first time you run into any sort of trouble at all - you'll never want to use them again. The Customer Service staff are "long on courtesy, short on service". It's all very polite, but they can't do anything. They can't take decisions. They certainly can't arrange to fix or replace a broken car. They have a "best price guarantee" - which I tried to apply; but which, in the end, proved impossible for them to deal with - and it's their guarantee!
I've used them in Italy,. and everything went fine. Cheap, efficient, and I was very happy. But nothing went wrong. This time, in Spain, they proved completely incapable of sorting the slightest problem.
They don't use their own vehicles; and so you have to rely on their chosen "partners". Obviously, in Italy, they have reasonable partners, and in both Milan and Palermo, our cars were clean and easy to get around in.
Unlike in Gibraltar / La Linea. Poorly organised; only there when flights come in (so heaven help you if you have a problem at any other time); and their constant response was "come back tomorrow, we'll be able to fix it then".
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NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: Time Saving, Cost Competitive, Leading Car Rental Companies Disadvantages: as there is a third party involved, there is a risk the booking process might go awry
helencbradshaw 14.06.2006 (14.06.2006)
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