Getting a few reviews in the pipeline now. RRCs will be returned.
Getting a few reviews in the pipeline now. RRCs will be returned.
Member since:21.12.2005
Reviews:173
Members who trust:54
I need a car for my work, we normally lease one through the company but mine had to go back as I had exceeded the mileage limit (120,000 in 4 years, I did 128,000 in 3)
There has been a bit of a delay in organising a permanent replacement so I am currently using hire cars through Avis.
This review is based on my experience of the Bournemouth branch in Southcote Road, just off the Holdenhurst road.
Avis don't like to take the mileage on their cars much over 13,000, so I get the opportunity to change mine on a regular basis and I am always driving a relatively new car.
The first car was a Renault Megane Estate, about which I have already written, I am now on a Vauxhall Zafira. Hopefully I will get to audition enough cars to make a really good choice when it come times to order a permanent replacement.
Reliability 5/5 ======== So far Avis have been reliable, this is vital for me as if there is no car I don't work. My lease car went back at about 10 in the morning, They arranged to deliver a car at 11, they were there at 11.03, which considering that there is only one road in or out of Swanage and it was the height of the tourist season I thought was spectacularly good.
When it came time to swap the car last week I called the depot, they promised to call me when they had arranged a car for me. Two hours later the phone went and 30 minutes after that I was in my new car.
Customer Care 5/5 ===============
So often when you go into a company I find that I am invisible. With a body mass index of 37 I am amazed at how hard I am to spot. when I went in to Avis the guy was on the phone but immediately acknowledged me with his eyes and I felt welcome. He had observed the car I arrived in and greeted me by name as soon as the call ended. the paperwork for the new car was ready for me to sign and he gave me a hand transferring all my stuff (of which there is a considerable quantity) into the Zafira. In what seemed like no time at all I was back on the road.
Preparation of vehicles 4/5 =====================
Both cars were scrupulously clean on collection. They lose a point for the Zafira not having an owner's manual on board, which made this morning's changing of the clock a bit of a game. The tanks were full and all the oil and water checks were done, as well as tyres.
Pricing 3/5 ========= They are expensive, but then so am I. If my company chooses to use a dearer option that's their lookout. When you compare the cost of car hire in the UK against other countries we find yet another example of rip off Britain. A large car will cost you around £195 for a single day's hire, you could probably negotiate a taxi for the day for that! I suspect however, that my company has a deal with them that delivers a better deal.
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Oct 28th, 2007
very helpful by (100%):
