I have flown with BMI between Aberdeen and London a number of times, and have often found them to be the cheapest option when booking online.
Which is all well and good if everything goes to plan.
However, when booking one particular flight, (for the date September 11 no less) after inputting the details with my partner checking after everything that I selected, and after I paid with my Visa, my confirmation email arrived, with 2 seats booked on... September 12. Certain that I hadn't made a mistake (after all, that's an auspicious date to be booking a flight for, also my partner was checking over my shoulder) I phoned up customer services right away to explain what had happened.
After being kept on hold for a while, I got through to what sounded like a suspiciously 'non-local' call centre, and after explaining my situation was told that "flights are non-refundable", I would have to book again. I explained again that i believe that this had been through no fault of mine, and that therefore I shouldn't have to pay again... And was told "non-refundable, nothing I can do." Great. I asked to speak to a supervisor, and was told to call back at a later time.
Calling back the next day, I got another person, who seemed slightly more helpful, and promised to 'run a check' to see if an error had been made on their behalf, and promised to phone back within 24 hours. 48 hours later the call never came, so I again called up and got an unhelpful person who claimed that it wasn't possible to run a check and that I'd have to book again.
As the time of my flight was drawing near, I had to go ahead and just book again, meaning that 2 seats remained empty on the other flight, as I would have been required to pay a cancellation charge equal to that of the flight cost in order to take my name off the passenger list. All in all, the flight for 2 ended up costing £120 rather than the initial £60, plus a lot of expensive phone calls. The actual flight was ok, service was what you'd expect, cheap and cheerful.
To conclude: by all means book BMI Baby to save yourself some money, but don't expect to get help if things don't go smoothly first time.
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when you say all smiles, no service you are very lucky. When I flew with them I got no smiles and no service, with everything being oh so much trouble for the air hostesses. It was awful:- never again. I'd rather pay a little more and get god service
Nightstar1 31.03.2007 18:47
this is awful - definately write in and compain! I will definately be taking print screens when book any flights on line in the future! They can't argue with that then can they! Hope you at least get your money back!
folore 31.03.2007 16:58
Yeah but it said Sep 11th up until I got the email!
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