As a frequent flyer from Prague to East Midlands Airport I am very annoyed that there are ´no flights available´. No reason being given I then phoned bmibaby - of course, it took over 15 minutes before I was able to speak to someone other than an answering machine. I asked the american-speaking woman who is there to give out information what the reason was that on the internet booking side all it states is, ´no flights available´. Her answer was "bmibaby no longer flys from EMA to Prague". I enquired why that was - her answer, "I don´t know" but that I would have to either go from Birmingham or Manchester!!! To save customers time and money one would have thought that it was possible to state on the booking side that flights have been stopped. Not only for myself but for thousands of other passengers it is a great inconvenience. Why are expected to fly from Birmingham or Manchester? Disgusting service in my opion.
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Feb 2nd, 2009
somewhat helpful by (100%):
