Advantages: close to the beach Disadvantages: service poor.
My wife and I have just spent a week at the Castilla and have returned home very disappointed with the hotel itself and the concrete jungle in which it resides. To start with the pluses: The hotel is spotlessly clean - though we did find in our room a cockroach of the sort of proportions which might have got it some extra work in the film "Alien". The cleaning staff and indeed all the female staff working in the hotel were helpful and efficient, pleasant to talk to and always wore a smile. Anything else? hmmm the lifts worked!
None of the male staff measured up to the female. Surly, unhelpful and distant are the kindest words I can find.
The food was poor - it was never served warm. Maybe it is a Spanish tradition to serve mashed potato and vegetables cold. If so it is not one that I have encountered before. The shops in the area ...
Advantages: Pleasant staff, facilities, closeness to Silverstone Disadvantages: Remoteness
the buffet as many times as you like. However, it can be difficult to get served tea/coffee. Quite a few times I've had to go without because I've been running late and not able to get a responsive member of staff to serve me.
The hotel markets itself as being a spa and corporate events hotel and also makes a lot of the fact that it is located very close to Silverstone race course. I sometimes feel that there's a bit of a contradiction between being a spa and a corporate events hotel. I remember being at the hotel on Valentine's Day a couple of years ago while on a course and there were lots of couples who were staying there on one of their spa deals - most of the couples weren't particularly appreciative of the fact that they were sharing their fine dining experience with several tables of rowdy twenty somethings taking advantage of the free ...
Situated in East Grinstead, West Sussex this hotel is counted as a Gatwick Airport Hotel. Compared to all the other Gatwick hotels and all other hotels I have stayed in, this has to be one of the best.
The hotel has recently been taken over in the last year and gone through a 5 million pound refurbishment taking the hotel and spa to 4* Deluxe Status from its previous 2* rating. I did not visit the hotel when it was previously owned so cannot compare.
I drive past this hotel every day and it always catches my eye, it looks really nice. I first went into the hotel to take a look at the spa. When I went in the whole hotel was spotless, the staff on reception were very polite and helpful and directed me to spa.
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Reception
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This is the first thing you see when you walk through the revolving doors into ...
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