Both myself and my fiance love the lake district and have stayed at many hotels with many different star ratings. Last year we got engaged whilst staying at this hotel which was fantastic but was also marred by small but continous problems.
On our first night at the hotel, we were tired and decided to order room service rather than go to the restaurant. We ordered soup and sandwiches. This took an age to come the room, and when it did the soup was cold and the bread, shockingly was moldy! When we called receptionn to ask for replacements they said 'oh so you want some new ones then'! We expected some sort of reparation for this like free drinks or for this to be deducted from the bill, we received nothing, not even a sorry.
The following morning we went into the restaurant to have breakfast, this was also cold. We found the staff to be very ignorant, and more concerned with each other than the needs and wants of their paying guests.
On a lighter note, the views were stunning, the rooms were very well sized and our evening meal in the restaurant was very tasty.
Following our fantastic engagement, we decided to order some wine and chocolates from the room service menu - this was a mistake! After a 10 minute conversation with room service asking for the chocolates specified on the menu, we finally got a tiny box of chocolates!
The car park to the hotel is down a hill which with a suitcase could be difficult to climb. To get into the hotel from the car park, you have to climb several flights of stairs - this hotel is not customer friendly and the staff have a very lazy attitude.
How helpful would this review be to a person making a buying decision? Rating guidelines
good review. In the current climate hotels like this one will probably not be around next year.
mythdata 20.11.2008 00:24
good review.:O)
pgn0 19.11.2008 23:07
Aha - the plan here, y'see, is that you drives up to the door, leaves the baggage and other-'alf off, then drives around the back to the car park and walks up the steps, back to the hotel, both arms the same length... but given the attitude of the staff to customers, as you report, I'm not surprised nobody told you that's how it should work! Best wishes on the engagement, btw.
Set on the East shore of Lake Windermere overlooking the lake Many rooms have garden ... more
access which trail down our gardens to the hotel jetties Panoramic views from our open plan lounge restaurant and bar 2 AA Rosette awarded cuisine discerning frie...
Information:
Price is per double room per night and may vary depending on date booked...
We offer our guests four types of room accommodation, Classic, Select, Select Plus and ... more
Premier, and provide ... ...Award-winning food and service in our 2 aa Rosette awarded restaurant. Facilities include a newly refurbished indoor heated pool and saun...
Information:
Price is per double room per night and may vary depending on date booked...
Nov 19th, 2008
very helpful by (8%):
helpful by (85%):
somewhat helpful by (8%):
