Best Western Gran Hotel Residencial, Matamoros > Reviews > HOTEL FROM HELL

Author's product rating:   

Value for Money	Terrible
Quality of Rooms	Terrible
Standard of Service	Average
Cleanliness	Terrible
Quality of Facilities	Poor

Advantages:	IF YOU ARE TIRED AND NEED SOMEPLACE TO REST AND CAN'T FIND ANYTHING BETTER
Disadvantages:	VERY VERY SMELLY AND DINGY

Recommend to potential buyers:

no

Full review

WHEN I GOT THERE I THOUGHT I WAS GOING TO SEE A FIVE STAR HOTEL OR EVEN A 4 STAR HOTEL BUT I WAS SO DISAPPOINTED. I HAD PLANNED TO STAY THERE THREE NIGHTS BUT I DREADED STAYING EVEN AN HOUR THERE. THE ROOM SMELLED HORRIBLE AND THE BEDSPREADS WERE OLD AND LOOKED DIRTY TO ME. BUT WE WERE ALL TOO TIRED FROM THE DRIVE SO WE DECIDED TO STAY THERE ONE NIGHT AT LEAST AND GO LOOKING SOMEWHERE ELSE. THOUGH WE PAID THE THREE DAYS AHEAD OF TIME WE DECID TO GO TALK TO THE FRONT DESK AND TOLD THEM WE WERE DISAPPOINTED AND WANTED OUR MONEY BACK FOR THE NEXT TWO NIGHTS. GRACIUSLY THEY DID GIVE US NO TROUBLE AND WE GOT OUR MONEY BACK. I WENT TO MY ROOM AND I PULLED OVER THE BEDSPREAD AND TO MY SURPRISE THERE WERE A BIT OF TRASH ON THE BED. THAT MADE ME THINK THAT PERHAPS THE SHEETS WERE NOT CHANGED SO I GOT MY OWN BLANKET AND SLPET ON IT FOR A FEW HOURS. WELL TO DESCRIBE THE PLACE IT WAS OLD AND DINGY AND EVEN THE HALLS SMELLED BAD. WE HAD TO WALK QUITE A DISTANCE TO GET TO IT IN THE FIRST PLACE SO WE HAD A CHANCE TO SEE THE VIEW. I SWEAR I FELT LIKE IT LOOKED LIKE IT ONCE WAS A CEMETERY. THE GROUNDS WERE ISOLATED WITH TREES AND BENCHES AND THE POOL IN THE MIDDLE AND ALL THE TIME I WAS THERE NOT ONE PERSON WENT SWIMMING. I WONDERED WHY. THE GORUNDS LOOKED SPOOKY TO ME AND I WAS QUITE SCARED TO STAY THERE EVEN ONE NIGHT. SO ONCE WE ALL RESTED A FEW HOURS WE DECIED TO LEAVE THE PLACE EVEN THOUGH WE LOST THE MONEY THAT WE PAID FOR THAT ONE NIGHT. WE DID NOT WANT TO STAY NOT EVEN ONE NIGHT. SO WE LEFT AND FOUND A NICER HOTEL CALLED JARDIN HOTEL.

I THINK THAT THE PICTURES ON THE WEBSITE ARE FALSE ADVERTISEMENT AND THE PLACE DOES NOT LOOK LIKE THAT AT ALL. I THINK THIS IS MORE LIKE A 35 DOLLAR CHEAP MOTEL. I WILL NEVER STAY THERE NOR RECOMMENT IT TO NO ONE. I WAS QUITE DISAPPOINTED IN BEST WESTERN'S ATTEMPT TO RIP PEOPLE OFF WITH THIS DIRTY DINGY HOTEL.