I recently used bristol Airport for the first time recently, to meet my Daughter from her holiday flight.
I followed a sign which stated " Short term parking (first 20 minutes free)" and on entering the slip road to this part of the car park, I was than faced with 2 gate options. On the notice ... Read review
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Advantages: I got a refund. Disadvantages: Bad signposts
I recently used bristol Airport for the first time recently, to meet my Daughter from her holiday flight.
I followed a sign which stated " Short term parking (first 20 minutes free)" and on entering the slip road to this part of the car park, I was than faced with 2 gate options. On the notice board to the one gate were temporary notices with charges of £10.50 aand £12.50 displayed, but on the other gate there was nothing displayed, ... ...and not wishing to pay too much, I entered the unmarked gate (as there was no other option, and the road was too narrow to turn around).
I collected my daughter, and went to the pay machine inside the airport building to pay, and the machine demanded £10.50 for the hour and fourteen minutes I was parked, I almost fainted when I saw this, as the charge for the time I was there should have been £3.00.
Attempting to get any sense about ... more
I recently used bristol Airport for the first time recently, to meet my Daughter from her holiday flight. I followed a sign which stated " Short term parking (first 20 minutes free)" and on entering the slip road to this part of the car park, I was than faced with 2 gate options. On the notice board to the one gate were temporary notices with charges of £10.50 aand £12.50 displayed, but on the other gate there was nothing displayed, so as I only had about an hour to wait, and not wishing to pay too much, I entered the unmarked gate (as there was no other option, and the road was too narrow to turn around). I collected my daughter, and went to the pay machine inside the airport building to pay, and the machine demanded £10.50 for the hour and fourteen minutes I was parked, I almost fainted when I saw this, as the charge for the time I was there should have been £3.00. Attempting to get any sense about a refund for the overcharge from the car park staff proved pointless, and I decided to to pursue the matter further, and sent a Fax to the Car park management, followed by a letter in the mail. I am pleased to say that I recieved a letter from the car park management, within 4 days,and they agreed to refund the overcharge. I recieved a cheque in the post a few days later. I must say "FULL marks" to the car park management for their prompt action, BUT Zero for signage into the car park. If the signs had been better positioned mistakes like this need not happen. I was not the only victim that day, a driver in front of me at the attendants office had been charged £75 for a stay that should have been £30, and there were several other lined up behind us with similar complaints.
Advantages: Cheapest Disadvantages: Unreliable and unresponsive to complaints
...Meet & Greet" service at Bristol airport to help others decide which company to use at this airport. I pre-booked this premium service because we were flying at 6am and didn't want the hassle of parking. I rang WCP 10 minutes from arrival but they said they had no record of the booking. Nevertheless the driver did meet us and took the car away. On return we rang the company from arrivals and got an answering machine. We proceeded to the short-term ... ...a small bus. He said he was single-handed, as someone hadn't turned up for work, and we should get on the bus or it would be at least 30 minutes before he could come back with our car. Subsequent complaints by email and letter remain unanswered. A very unprofessional company. ...
drhigson 14.03.2008
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Ciao members have rated this review on average: helpful Review of Bristol Airport Parking
Advantages: none Disadvantages: ignorant staff, no service,no idea.
...so on our return to Bristol we were told we would have to wait twenty minutes for our so called MEET AND GREET service. When i queried the wait i received a very aggressive" Why, is that a problem?". When i said actually it is he put the phone down. We had two cars booked but only one appeared after twenty minutes and my companions had to wait three quarters of an hour before their car was returned.
No apology, no reply to my emails, no refund, ...
tonyrodwell 21.02.2009 (20.02.2009)
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Ciao members have rated this review on average: helpful Review of Bristol Airport Parking
Advantages: None that I can think of Disadvantages: Several
...is going to end up costing us a lot more than if we had paid the extra few pounds and gone to the Silver Zone at Bristol Airport. So, as I said at the beginning, save money and DON'T GO THERE! You never know what you will come back to. ...
FlossSomerset 14.09.2008
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Ciao members have rated this review on average: helpful Review of Bristol Airport Parking
We paid £45 for a meet and greet, on the way out to Venice, it was fine, however on the way back we had to phone them 3 times, they eventually turned up 50 minutes later. We were freezing cold, and really annoyed. When the driver turned up, we told her so, her reply was " I've only got 1 pair of hands". I've emailed and telephoned numerous times for a refund. The owner Dean told me 2 weeks ago that a refund was in the post. 3 Days ago I emailed again ...
avamay 21.04.2008
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Ciao members have rated this review on average: somewhat helpful Review of Bristol Airport Parking
Customer service
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Advantages: Connections with road, clean, easy Disadvantages: Fog prone,limited airlines
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