Advantages Central Location
Disadvantages Awful room, dirty breakfast area including cutlery, poor staff, noisey
I had the misfortune to stay at the Britannia Hotel during september of last year. Having stayed in a fair few hotels in my time I was gobsmacked by the appaling way it was run and feel I would like to review the hotel to warn any potential customers of the pitfalls.My experience
I ended up at the Britannia as the company I work for was running groups regionally and the agency we work with selected the Britannia for its reasonable rates and central location. Because I was to spend my evening watching the focus groups I thought why not book a room in this place too. I dearly wish I'd had more sense and gone to the lovely Malmaison done the road. But you can always say that with hindsite.From the road the Britannia looks pretty good. Its a large stone clad old building, the sort of building you'd look at Architectually speaking, very large with steps leading up to an imposing looking revolving door. The steps are clad if Im right in my remembering with blue velvet so you walk into the lobby expecting something fairly impressive.
On entering the extreemly large lobby you are faced with a massive staircase leading up, a few sofas, a smokey enviornment right away and the reception desk to your left.When I arrived there was a really long queue to check in, this was at 6pm. I queued behind a selection of other guests and eventually was seen. Took around 20 minutes queing to be seen which to me isnt acceptable. The staff were as the other reviewer notes robotic, harrassed and unfriendly. I was given my room key and very little else, no information on breakfast times, room service etc.
I tried to find my room, as I said this place is enormous and from the lobby there are only 2 lifts both with queues. I eventally manageged to get in the lift and found my way to the 4th floor where my room was. Its a maze of long corridors and smells old and worn out in my opinoin.The Room
Other things to tell you about, as a lone female traveller I was horrified by the state of the lock on my door. It wasnt a proper lock at all but a clasp type affair which I had to do up myself on closing my door. I spent the night terrified that someone was going to kick the door in and enter my room. Whatever the lock was I have never seen anything like it in my entire life, even travelling in hostels abroad.
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Set in a magnificent Victorian building, Britannia Hotel is just 500 metres from Manchester Piccadilly Railway Station. With free Wi-Fi and 2...
Shipping: refer to website
Availability: Price is per double room per night and may vary depending on date booked