Trying to book flights with them is almost impossible
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I have over my working life saved up BA miles in order to visit my family in Australia. I have tried for three years running to book two business class seats only to be told that none were available. When I wrote to BA I received a letter back saying that these flights were only available to the select few and that I should consider going elswhere. I now have 430000 useless airmiles. I have also been told that my miles will be cancelled unless I continue to to business with them or one of their partners, so adding insult to injury. All this is a far cry from the attractive picture that they give you when you join the scheme, as far as I can see it does not state anywhere in their literature that you can only use the miles on certain flights and that you have to be one of the select few in order to get longhaul seats. I cannot be the only person who has been conned by the worlds favourite fraudsters.
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