They fly on the route I want . Sometimes they are very helpful and pleasant .
Disadvantages:
They can be late, rude and unhelpful .
Recommend to potential buyers:
yes
Full review
The other opinions of BA seem to either praise them as wonderful, or criticize them for being terrible. As always, the truth lies somewhere in the middle.
I fly with BA nearly 60 times a year. This is not out of choice, but because they are the only airline which does my route at a convenient time.
When I fly to destinations where I do have a choice (about another 14 flights each year), then I almost invariably choose a different airline. My favourite has to be Lufthansa.
With BA, I have found that the flights are late almost 50% of the time. Sometimes by several hours. And usually without the staff at the gate having any idea how long the delay will be.
On the planes, the cabin crew seem to be extremely pleasant and willing to go out of their way to help you half the time, and the other half are rude, surly and seem to wish they didn't need passengers on their plane.
Their prices seem to vary wildly, depending on how and where you book the flight. Book it via the BA phone service, or through a UK travel agent, and I have to pay 40% more than if I book it through the local BA web site. Why? No idea.
I have to agree that generally their pilots are first class, and (so I have been assured) so are their maintenance teams.
So in summary, they are a mix of good and bad, so if you only fly once or twice with them, you may only experience half the story.
More details
Class flown most frequently
Economy
How often do you travel with this airline
Regularly
Where did you book
Directly with this airline
Safety
Good
How well does it cater for disabled people
Don't know
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