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British Airways - BAW

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Utterly Queueless

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4 Dec 11th, 2002 

44 Ciao members have rated this review on average: very helpful

Advantages:
Check - in was a breeze .  Comfortable seating and decent service .

Disadvantages:
Poor punctuality meant we were nearly diverted to a different airport .

Recommendable Yes:

Detailed rating:

Food Quality

Customer Service

Punctuality

Space

Value for Money

andymcf

andymcf

About me:

This hat doesn't make me look that trustworthy, I know! I am - trust me! Still smoking! Still tel...

Member since:31.10.2002

Reviews:80

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We recently flew from London Heathrow to Aberdeen in (I'll get it right this time!) the Grampians, in Scotland, with British Airways. I normally fly by the cheapest route and that usually means using a "budget" airline. This time, by using www.priceline.co.uk to book our tickets, BA turned out to be the cheapest route. Cheaper, even, by going by train - but then what's new?

Buying the tickets

I used Priceline, where you make a bid for your tickets and, if successful, they instantly book your tickets for you and charge your credit card. You need to be fairly flexible, and we were. In so doing, we got our tickets for £149 instead of BA's advertised price of £335. A hefty, and most welcome, discount. The booking immediately appeared on my BA Executive Card account, viewable online at www.ba.com.

Check-in

My major moan about budget airlines is their general insistence on not allocating seats at check-in. The resulting stampede for the best seats once you board the aircraft is a nightmare and if like me, you're an aviation enthusiast who loves to get a window seat (or even if you aren't, come to think of it), this can raise anxiety levels to a peak!

With BA, if you have an Executive Club card (and they're easily obtained online), you can check-in from the comfort of your own home up to 24 hours before departure (online), or up to 12 hours before departure (by telephone). You can select which seat you'd like from the ones still available and can arrive totally relaxed, and quite late if you like, at the airport, knowing that there's going to be no pandemonium. It's brilliant. Almost...

I successfully checked-in online, but was unable to do so for Amanda or baby Josh (who was to travel on Amanda's lap anyway, and thus didn't need a seat allocation). This is a situation which, I think, BA should look into - you really ought to be able to check-in multiple people travelling on the same booking. Ho Hum - not a real problem, as I was able to check-in Amanda in the seat next to me by telephone the next morning. The only remaining problem was that, whilst we were both travelling on E-tickets, Josh had a traditional paper ticket and had to check-in at the airport. Oh well, one flight; three different means of checking in. Makes for good comparative research for travel reviews, I suppose!

Arrival at the airport

We arrived at Heathrow and proceeded to Terminal 1, which BA use for domestic flights (and one or two others). We located a self-service check-in machine and inserted my card. A few simple questions answered via a touch-screen and then my (as opposed to "our") boarding pass was printed and delivered. Amanda and Josh still had to check-in in the traditional style, but there was no queue whatsoever and this was a quick process. A "Fast Baggage Drop" desk ensured that the whole process was smooth, slick and fast.

Departure

Was almost two hours late. Normally, I wouldn't have minded too much, but LHR Terminal 1 is not the best I've ever had to use and - much more importantly - Aberdeen airport shuts down at 11:30pm and it was looking increasingly likely that we'd be flown to Glasgow and put on a coach to Aberdeen. That's 167 miles on a coach at midnight with a 14-month old baby. Fortunately, this didn't happen - but only by the skin of our teeth!

The Flight

Our 'plane going up was a Boeing 737-400, and we returned on an Airbus A320. Both aircraft seemed well-maintained, clean and had bright, airy cabins. All BA flights are non-smoking. The cabin was fitted out with comfortable blue leather seats and I thought that the legroom was adequate.

The flight itself was very smooth and we were kept well-informed of developments from the flight deck. There was no in-flight entertainment on this flight (1 hour, 10 minutes), but the Airbus did have drop-down screens which gave information about airspeed, altitude, distance / time remaining, a slightly useless moving map, and the outside temperature - which was extremely cold! I was quite glad to be inside; I've never fancied wing-walking, anyway!

The cabin crew were friendly and professional on both flights and made a big fuss of Josh, which was nice. On the journey up, we had the choice of Mozzarella salad or Prawn Salad (not very filling), and on the way back, we had a rather nice ham and goat's cheese sandwich. Thanks to everybody's best mate, Osama Bin Laden, the cutlery is plastic nowadays, but that is completely understandable! There was a complimentary bar and I managed to knock back a malt whisky on each flight.

Touchdown was smooth and accomplished and it did not take long to retrieve our luggage from baggage reclaim.

In Conclusion

All in all, a good flight, marred by the lack of punctuality on the outward flight. The on-line check-in certainly gets my vote, even if - as I have mentioned - it could do with some fine-tuning to enable multiple passengers travelling on the same booking to be checked in. Strangely enough, none of us was asked for any proof of identification at check-in. Very bizarre in these days. Maybe I shouldn't have mentioned that.

One last thing. Normally, I get a bit irritated when reviewers base comments on punctuality on the basis of just one flight. As our taxi driver drove us to our hotel, however, he asked "So - what was their excuse today?" It transpired that this, the last flight of the day into Aberdeen, had been delayed by a similar length of time on virtually every day in the last two or three weeks. Hmmmmmmmm!

All the best!

Andrew
 

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Comments about this review »

phil2001 28.06.2004 20:28

Another good review mate, I flew BA once to Toronto, not the standard I was expecting.

mattyme1 23.03.2003 11:36

brilliant op!

Esless 10.02.2003 15:02

Definitely a favourite airline of mine! I'll be flying with them from Manchester to Heathrow and then on to Bangkok. It's a shame that we won't be flying home with them - they share the route from Singapore with Quantas, and they are relatively good, but their planes that I've travelled on in the past haven't got the individual screens in the headrests which I prefer, and are on the BA planes. Niki :)

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