British Airways - BAW > Reviews > DOES BA STANDS FOR BAD AIRLINE...?

Author's product rating:   

Food Quality	Very poor
Customer Service	Unhelpful
Punctuality	Poor
Space	Uncomfortable
Value for Money	Poor

Advantages:	NOT MUCH
Disadvantages:	PAINFUL EXPERIENCE  !  !

Recommend to potential buyers:

no

Full review

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
I NEVER EVER HAD ANY PROBLEMS WITH VIRGIN.
I AM AFRAID THAT BA IS GIVING AND SHOWING THEIR TRUE COLOUR BY SHOWING A BEST ONBOARD ENTERTAINMENT BY THEIR STAFF. I GUESS BA SHOULD FOLLOW ALITALIA !!