I have just travelled to Leeds/Bradford for the weekend on BMI.
Arrived at Heathrow T1 at 7.45am for an 8.55am flight. The queues were the longest I have seen for domestic departures at Heathrow - but only for BMI. As queued for a very long time, but reassured by the staff there was no problem with time for my flight and I would be called to jump the queue nearer the time. They kept telling me this until half an hour before departure time. Eventually I ignored their reassurances and jumped the queue. The supervisor at the head of the queue was OK about this but still told me not to worry as my flight had not been called. She then took me to a check-in desk - they promptly told me the flight was closed as it was 20 minutes before departure. I was furious, as were the 15+ people in the same situation. Not very professional. Next time I will travel with BA as they have the electronic check-in facilities. I was compensated £50 cash that morning - but missed my family wedding in Yorkshire. Not much compensation.
How helpful would this review be to a person making a buying decision? Rating guidelines
Only rated FH, sorry.Perhaps a re-write could include other details such as how flight was, cabin crew,baggage reclaim etc... Would be happy to re-rate. Good Luck!
purebitch 21.04.2003 19:28
Sorry to hear you missed your familys wedding, I would have been really annoyed. Georgina.
sue.51 21.04.2003 18:05
Nasty experience and compensations not much good for missing a wedding - but to get a higher rating you need much more info such as cost, booking procedure etc- if you update let me know and I will be happy to rerate.
Sue
NH Hotels, the hotel chain leader in Europe, with more than 300 hotels in 20 countries in Europe, Latin America and Africa. Enter into our web site and find the best available tariff at all times
Record Rent a Car is present in the main spanish airports and has a very wide fleet. We offer: exceptional discounts, free additional drivers,
unlimited mileage... subscribe to our Club Record and take advantage of special offers.
Advantages: good leg room, efficient service, excellent prices, on-line booking, loyalty points through diamond club Disadvantages: Need to book early for best prices, flight times may change, changes may be restricted to lowest far tickets
Advantages: Star Alliance Member, Fantastic Airfares, Value for Money, Friendly Airline, Relatively new fleet Disadvantages: Reliability on domestic routes
Advantages: bmi Workers are polite. That's the only positive thing I can say about bmi. Disadvantages: The disadvantages are stated in the title and thoroughly explained in the review body.
Apr 21st, 2003
helpful by (22%):
somewhat helpful by (78%):
