Broadway Hotel, Blackpool > Reviews > Broadway Nightmare

Author's product rating:   

Value for Money	Terrible
Quality of Rooms	Average
Standard of Service	Terrible
Quality of Facilities	Poor

Advantages:	Location
Disadvantages:	Not for the faint hearted, needs a good clean

Recommend to potential buyers:

no

Full review

I visited the Broadway Hotel in October 2007, and was very disappointed with the standards of accomidation in which the Broadway Hotel had to offer. I have never stayed in such a dirty and poorly presented Hotel, in all the years in which I have visited Blackpool. The rooms were fair, but in 5 days of staying, the toilet was not cleaned, the bins were not emptied and at no time was the rooms or beds freshened. The owner had a dog which sat on all the furniture in the lounge, and obviously had fleas, and the management would eagerly accomidate elderly bus tours, before any other customers. They would not cater for children unless you specifically asked them, as a child menu was not offered, unless you specified it, as they felt it was acceptable to give an 18 month old baby a pork chop for dinner, bone included, and they seldom cleaned the high chair. All entertainment was again centered around elderly tour customers, at the average age of 70, and did not cater at all for children from varied age. The hotel itself is situated in a good spot, for access to the trams and the pleasure beach. Staff or lack of staff was a huge issue, and the chef obviously needs lessons on producing quality but basic food, as he served up beans to 5 children one evening and they were stone cold, and he made a fuss because I complained.After the 3rd day, I opted to eat outwith the hotel, and before leaving I wrote "clean me" on the top floor hall banister, which was over an inch in dirt. Truely, one of the worst hotels I have stayed in Blackpool, and they should be ashamed of themselves. Family Hotel, I think not!