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"I always keep a stimulant handy in case I see a snake - which I also keep handy" - W. C. Fields
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Some girlfriends like flowers; some prefer jewellery. Fortunately, seeing as it's slightly cheaper, my girlfriend prefers chocolate. This makes Cadbury Worldin Birmingham an ideal place to take her for a day out. She's not alone, either, as more than half a million people have visited the attraction each year since it opened in 1990, which does mean that advance booking is strongly recommended as waiting times can exceed 3 hours for those without that foresight. It hardly seems fair, though; alcoholics get to go to meetings; chocoholics get to go to Cadbury World.
The name pretty much gives the concept away. It's built on part of the Bournville site of the Cadbury factory which has been in the area since 1879 and which, I was disappointed to discover, was not named after the chocolate, but after the Bourn stream which splits the site. This does make travelling there relatively easy, though, with the site accessible from the M5, M6 and M42 motorways for those driving and being around a 15 minute walk from Bournville railway station from those who don't. For those coming in via the M5 and A38, extra time may be required as there are roadworks on this route until March 2007 and our journey was further disrupted by bad traffic in the Selly Oak area of the city, which was apparently caused by local flooding. The staff member we spoke to about it mentioned she had experienced similar problems going to work earlier that day, some two hours before we arrived, so make sure you leave extra time in the event of poor weather conditions.
From the outside, there is very little to suggest wait awaits you. The site is still a working factory and only the size of the car park really tells you it may be any more than this when you arrive. On stepping inside, however, a large lobby area complete with café and shop does give more of an impression of a tourist facility. This is where booking in advance becomes a very good idea, as there is really nowhere much to sit, apart from in the café, if you've got a long wait ahead of you. Fortunately, we arrived only around ten minutes before our allocated slot, so this wasn't an issue.
The lobby is a nice spacious area, which is useful considering that it could be required to accommodate whole coach parties. It's well laid out, with all the areas leading from it clear from each other to avoid congestion, although the entrance to the toilets could get a little clogged up at busy times. Everything is well signed and the entrance to the attraction itself is laid out to prevent people queuing from getting in the way of people coming through to use any of the other facilities and when we were waiting to go in, it coped adequately with a coach load of school children without them getting in the way of anyone else, although the noise was fairly considerable. Even after this, the staff member on the entry was very patient and knowledgeable, chatting quite happily about both the history of the site and traffic conditions in the city. It is here that you get a free gift of a couple of Cadbury's products, which come in very handy later on.
On entry into the attraction, the first section is a brief history of how chocolate was first used by the Aztecs and stolen by Spanish explores in the 1500s. It's largely a selection of models with information boards, which is interesting enough, but doesn't exactly give the best first impression of the tour. It's laid out well enough, but at busier times than we attended, I can see how it could get quite crowded. It's also quite dark after how well lit the lobby area is and can take a few moments to adjust.
The next section traces how chocolate arrived in Europe and is a series
of filmed sections superimposed onto a static background, which is a format that Cadbury World seems to like to use. Again, it's more informative than entertaining, although using more modern methods to present the information does make it seem a little better. Once more, however, the area is quite small and would get very cramped at busy times. The other issue here is that if you miss the first of the four screens board, you have to wait a few minutes for it to come around again. Whilst the wait isn't too long, this could allow the area to fill up and there is only one set of screens to watch on.
The next section is a model of Bull Street, which is mostly models of the shops and area where Cadbury's first got started. Again, it's a cramped area and there is little of great value, until the short film starts to act as an introduction to the Cadbury story, which is explored in more depth in the next room. This is a small film theatre, which tells some of the history of the Cadbury's company and the Bournville factory and employee village. The timings in this area are such that you cannot enter before the film starts, as you are held in the Bull Street area, so that nothing is missed and there is little delay before the film starts. For fans of Cadbury in general, this is quite a fascinating section.
For fans of chocolate, however, this is the start of the really interesting parts of the tour. The next section is a similarly film theatre style presentation on how chocolate gets from bean to bar, with a couple of surprises along the way. As this leads on directly from the previous section, any wait is reduced and there's no chance of coming in part way through. Again, it's quite fascinating, especially if you'd never really wondered about chocolate in such detail.
The next section is equally fascinating, as it features some presentations on a small screen showing how various Cadbury's chocolate products are made, now that you know how the chocolate itself is made. However, there are only 4 of these screens, which isn't really enough for all the people who may be entering that area at the same time, especially as one of them wasn't working when we were there and we had to wait for a turn. Annoyingly, the screen we had was slightly quieter than the ones behind us, so someone else's choices were always audible over ours. Once more, the information is great, but the presentation left a little to be desired.
Next up, you get to go inside part of the factory itself and see part of the production line in action. It's only the very end of the process, where the chocolates are being packed, but it gives the reality to some of the things you've seen so far. This, however, is where the chocolates you were handed on the way in come in handy, as the smell of melted chocolate really hits you going into this area and it's enough to make you instantly hungry, even for me who isn't that big a chocolate fan. Unfortunately, the packing plant is one of the few areas of the tour which isn't wheelchair accessible, although the 3D film showing how a packing machine works later on this part of the tour is. This presentation is a little cartoonish after you've seen real machines in action and the 3D glasses aren't terribly comfortable, but it's interesting enough.
Less so is the Cadabra ride which is the next part of the tour. This is just a slow paced ride with no informational benefits. It's really only entertaining for young children and seems to exist only for the benefit of Cadbury, as it provides an opportunity to take photos of visitors and sell them. On the plus side, it can be skipped without missing out on anything and there is a specially adapted buggy that can take a wheelchair, which is unusual for this kind of ride in my experience and the staff in this area are very helpful.
You really get to see the Cadbury staff at first hand in the Demonstration Area. A couple of them, who obviously worked together fairly well as they had a decent banter going, were demonstrating a process known as tempering, which is a controlled cooling of melted chocolate, the old fashioned way and allowing you to have a go. I wasn't brave enough for fear of making a mess of myself, but a couple of children in front of us had a great time trying it. The demonstrator was happy to spend a long time talking about the techniques and showing the difference that properly cooling the chocolate can make. Further around the room there was the chance to get a piece of fudge dipped in chocolate - the biggest fondue I've ever seen! - and there were some examples of the amazing things you can create with chocolate if you have the time and talent.
Going via the Happiness room, which is nothing more than a large scale version of one of those dance mats that you can get with some Playstation games, you reach the Coronation Street and advertising sections. Again there is the option to see how the advertising idents supporting "Coronation Street" are put together, which is pretty interesting. The advertising section is a short film taking you through the television advertising campaigns run by Cadbury for their various products since the start of broadcasting in the 1950s all the way through to the present. There's not a great deal of education benefit to this, but it is a bit of a walk down memory lane, seeing adverts you remember from years ago. Naturally, seeing some of the 1980s Flake adverts again was my favourite part!
Much like the Happiness Room, the Purple Planet section is mostly a part for the younger visitors to play games, with some impressive multi-media and computer type games. There's nothing terribly involving, but they are all well enough put together and there are games which would be suitable for all ages. The purple planet itself is well worth a look, although it's fairly obvious how it's done once you get up close and this does take some of the magic out of it, which is a shame, as that's the most appealing part for adults, especially when there are so many kids in the way that you can't get too close to any of the games, which happened when we were in that area. It's a room that will either hold no interest at all, as for my girlfriend, or one which you can linger in for some time. I was grateful that I don't have children of my own, as I suspect that some of the parents we left behind had a struggle persuading theirs to move on. Which prompts that question; what is there you can bribe your children with to make them leave a chocolate factory?
This area leads in deliberately to the shop, which is advertised as "The World's Biggest Cadbury's Shop", which could potentially lead to the world's biggest credit card bill, should you be so inclined. There is a huge range of Cadbury's branded material, from the typical souvenir items of your visit, like pens and bookmarks, through to clothing, which is all surprisingly reasonably priced, considering it's a captive market. There is also pretty much any Cadbury's chocolate you can think of, mostly cheaper than in the shops and including some items I'd not seen anywhere else, such as a 5 kilo Dairy Milk bar and bags of Mis-Shapes, which are pieces that weren't shaped right to go on general sale, but still taste great, as my flatmates agreed later. For the chocolate lover, the temptation to spend a huge amount of money could be immense.
Whilst this is the end of the main tour, it's not the end of the exhibits. Out the back of the building there are a couple more sections. The first and most impressive looking of these is Essence, which is a film based presentation, like those earlier in the tour, showing how Dairy Milk first came into being. Again like some of the earlier parts of the tour, you area held outside until it starts and it leads you from one room to another. There is nowhere to sit during this tour, which is a shame as you could do with a sit down after all the walking through the site and whilst we were in the second room, you could hear the first
Pictures of Cadbury World
Welcome to Cadbury World
part of the film coming through the wall, which was a little distracting at points. After this, you are taken to a place where you get to choose from a range of goodies to cover with melted chocolate, from jelly beans to popcorn, as Cadbury's do with a lot of their most recent Dairy Milk variants. Whilst this is a nice touch, you do have to be a chocolate fan to enjoy it, as I found the chocolate a bit sickly, as they do give you a generous helping. You then exit into another shop, which really has nothing to offer after you've seen the shop in the main building.
Just across the other side of the play area, there is an area in an older building which contains the Cadbury Collection. This is more about life at the Bournville factory for the workers and the history of the family and the company, being packed with information and memorabilia. This section has the feel of a room in a museum and is the most educational part of the whole tour. At the end of a long day, though, it does look quite imposing, with the huge amount of information on show. We didn't stay here long, as it's not as immediately appealing as the other section and we did want to beat rush hour on the way home. If you're interested in this kind of thing, however, this is a place you could easily spend more than an hour looking around and reading all the information on display.
The facilities in general are very good. The car park looked pretty big, although at peak times I can see it could get quite full and the disabled spaces are nicely set up near the entrance. In terms of facilities for the disabled, the whole site is quite impressive, winning an award for access to the disabled in 2003. The whole site is wheelchair accessible, with the exception of a small part of the packaging plant as mentioned before. There are lifts where necessary for wheelchairs and pushchairs, although these are not exactly plentiful, which could require a wait when a number of people requiring them arrive at once. When we were there, which wasn't a busy time, this wasn't an issue and there were staff around, sometimes seemingly appearing from nowhere, to offer assistance.
The staff members are, on the whole, very friendly and helpful. It seems that they are moved from place to place, so to keep their day interesting and we saw the same staff members at a couple of different points in our day. No matter where we were, they were happy to answer questions and to offer assistance where required.
For those with vision problems, or even those without, there is an audio tour available for £2.50 plus a £5.00 deposit. Not having tried this, I can't comment on how it might add to the experience. In terms of potentially essential facilities, there are toilets dotted around the tour in various places and there is a disabled toilet provided in each case. Again, though, there is generally only one of these available, which could cause queues at busy times and the gents toilets didn't seem quite large enough to cope with a large number of visitors needing to use the facilities all at once, although I can't comment on the ladies for fairly obvious reasons; I didn't fancy ending what was a good day by being arrested.
The one area of the site which was a bit of a let down was the main restaurant, just off the lobby. The prices didn't seem overly expensive for a restaurant in a tourist attraction and, having stopped at a service station on the way there, even cheap compared to some places. However, it did seem quite small for the size of the attraction and on trying to order fish and chips, which seemed like a fairly staple menu item, we were told there would be a fifteen minute wait and when the food was finally brought our table, the chips weren't terribly good; not that this stopped me eating them. The staff here were the opposite of all the others we saw, not seeming terribly organised or as if they knew what was going on. At busy times, I would imagine that the area could get very full and there could be long waits and a lot of disorganisation. This is a shame, as the rest of the facility was very professional and organised.
At £12.50 for adults, £9.50 for children and £9.95 for senior citizens and students, it does seem to be a quite expensive day out, especially if you're taking a whole family; although in that case slightly cheaper family tickets are available. But it really is a whole day out and we were there for around four hours between arrival and leaving, including a break for lunch and there was something to keep you interested for all this time. There were parts of the tour I didn't see in quite as much detail as I might have liked and you could spend around five or six hours here if you took things slowly and looked at everything in depth, which makes it pretty good value for the time you can spend. There is also an annual passport available which is the equivalent price of fewer than three visits, so if you're likely to return regularly, this would be a good idea. It is worth nothing, however, that the prices are due to increase to £13.00, £9.95 and £10.00 respectively from January 2007.
All in all, this is an essential day out for any chocolate fan. I wouldn't consider myself a chocoholic by any stretch of the imagination, but I still enjoyed it immensely and anyone who loves chocolate will have a great time, as long as they can avoid overspending in the shop. I would recommend trying to attend at on off peak time if you can, as some of the areas of the tour and the site do look like they could easily become uncomfortably cramped if it was a busy day and this would certainly lessen the enjoyment of the day. I would also suggest checking the website at www.cadburyworld.co.uk in advance, as they do recommend that tickets are bought in advance and because opening times vary throughout the year.
It's not without flaws, with some of the parts being a little dull and offering less in the way of either excitement or information as others, but as they are trying to cater for all ages, I guess this is only natural. The restaurant was the only real down point to the whole day, though, along with the traffic jams on the A38, but you can't really blame Cadbury World for that.
Whilst I, as the non-fan of chocolate probably wouldn't rush to go back to Cadbury World, it's an experience I'm glad I didn't miss out on. It's unlikely to be my first choice of a place to go in the future, simply for that reason, but if someone should suggest a visit there in the future, I'll not turn down the chance to go back and I've certainly told friends with an interest in chocolate that they should grab the opportunity to go as soon as they get the chance.
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My friends have been. . . but I really want to go....just don't fancy the day trip down in the car♥
starsally 27.01.2008 16:31
Not sure if it sounds worth the trip overall but it does sound good. x
bandcamp 29.05.2007 19:06
Excellent review, my dear! Very thorough and relevent - tis a pity that the restaurant staff seemed to let the side down a bit. I'd much rather visit a Galaxy World, I'm not that into Cadbury's... :)
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Advantages: You will be encompassed in Chocolate Heaven, and I've added some more up to date pictures! Disadvantages: Not good if you are allergic to chocolate or have a nut allergy
Testarossa 07.04.2004 (10.04.2004)
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Review of Cadbury World