Arrived in Liverpool for a family break for my Father's 60th Birthday. We had four rooms booked with the hotel from October last Year, the party consisted of 3 sets of couples and one single adult, we had enquired if we could have a room for 3 when we booked as the single adult was willing to share with a couple to save on paying double room prices for one. The hotel informed us that they did not have rooms to cater for three.
When we arrived we were disappointed to find that we were all allocated rooms on different floors, also the hotel had no lift so made it very difficult to get all the luggage up to the third floor for the people staying there. My own room was on the first floor and was at the end of a very very long corridor when I eventually found my room I was puzzled to find it consisted of a double bed and a single bed obviously this
room catered for 3 people yet we had been told they had no rooms to suit 3. My mother and Father's rooms had a distinct smell of urine coming from it although the room looked like it had been cleaned we felt this smell was coming from the carpet, when we read the literature on the hotel we realised they also catered for people with animals so assumed that accidents probably happened on the carpet on a regular basis.
Apart from my own room all other 3 rooms had very limited space and as we were staying for 5 days it did not make for good living arrangments, also again only my room had shelving the rest had to make do with wardrobe space but no where to put things like underwear and nightwear.
I must also say that I was not impressed by the fact that Escorts were leaving their calling cards under our doors, all four rooms received cards on the Thursday night we arrived, now it could be said that these people just walked in off the street and waited until someone with a key opened the front door of the hotel for them to enter, but I wonder how they knew that the rooms were occupied by the same people for four nights as we never received these cards again during our stay making me wonder if some of the staff was in on this. I asked other guests who arrived on Fri and Sat if they received cards which they had so they were still trying to flog thier wares but obviously thought it a waste of time to put cards into rooms were the guests were still the same from Thursday evening' s door drop now I wonder how they could have know that?
I understand that people will think you pay for basic accomodation that is what you get but our party was charged rates that made us believe the hotel would have more to offer. As we were staying 4 nights we received different prices for each night as some included week-end rates and some -midweek the rooms were costed £81 for the Fri and Sat and £50 for the Thursday and Sunday night giving us a overall total of around £260 per room. We have stayed in some lovely hotels within Ireland and the United Kingdom that charge the same rates as the Campanile and have had breakfast included in these rates without having been insulted once more by asking us for £6.25 each for breakfast the next morning.
When we tried to check out of the hotel my father was charged £300 instead of the £262 my sister went to reception and asked what they were playing at as they had overcharged my father , she was informed by the deputy manager (bully boy in the making, although he had never came across my mother before)that that was the price and that all four rooms would be charged £300. My sister disputed this and sent up to my room for an e-mail from the hotel that I had printed and brought along stating our room rates, even with this he still tried to talk my sister down and refused to refund my fathers money and still insisted that we would all be charged the new made up rates. My mother entered reception at this stage and tried to talk some sense into the deputy manager but he became abusive and nasty towards her so my mother told him she would inform the papers of how the hotel was ripping us off even though we had an e-mail from them stating the room rates. The deputy manager lost it even more and started saying he would sue my mother if she made a statement to the papers ( i find this laughable that he thought he could sue us for him trying to steal our money) At this point my mother informed him that she worked in a solicitors office and knew her rights so for him to go ahead and try to sue her just at this he completely backtracked and eventually refunded thier money and changed the rates back to the orginal price for the other 3 rooms.
Just to finish things off nicely he tried then to charge my husband and myselft for two nights food and drink which he said we had charged to our room. We agreed that we had eaten there the first evening and charged it to our room but not another evening. He tried to insist we had and when my husband asked to see the statement for the second evening it was a replica of our first evenings statement. Again he quickly backtracked and reduced the bill.
I think we can conclude that we will never ever ever stay in this Hotel again and will never be tempted to try any of its sister hotels in other regions.
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What dreadful service. I hope you wrote and complained afterwards. x
kineticspade 27.04.2007 21:16
good informative review
COOOEEE 27.04.2007 16:50
An impressive first review. I think I would have left and refused to pay as soon as I spelt the stale urine in the bedroom. I certainly wouldn't want to eat there. Can only imagine the state of their kitchen. I hope you wrote and demanded a refund from them. Fionaxx
Located in the Dock area of Liverpool close to the city centre the hotel has views of the ... more
Queen's Dock and the river Mersey We have a Cafe Bistro Restaurant that serves French and English cuisine daily We have ample free car parking We are also 5 mins ...
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Price is per double room per night and may vary depending on date booked...
Apr 27th, 2007
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