Having booked 4 rooms at this hotel, we arrived in high spirits for the Grand National weekend. The rooms were expensive enough that we expected them to be of a certain standard so were very disappointed with what we actually got for our money. Firstly 3 members of our party, one female and the others senior citizens, were on the top floor of the motel-like building which didn't have an elevator, resulting in them having to drag their suitcases up 4 flights of stairs, before trekking down what seemed like a never ending corridor. One member of our party complained of a constant bad smell in their room which might have been explained by the fact that it’s possible for people to keep pets in their rooms
with them.
After clambering over the numerous cards for different “Escort Services” we discovered that the rooms were worse than basic and didn’t even have drawers that could be used for clothes; no mini-fridge; no iron; no useable electrical sockets, with the exception of the one in the small hallway outside the bathroom and inside the bedroom door. This meant if you paid a refundable £10 to get a cheap iron and leprechaun sized ironing board from reception, you had no choice but to kneel on the floor between the bathroom and bedroom door in order to iron your clothes. I was delighted to seeCold Drinks machines placed at the end of the corridor until I realized that none of them actually worked and it was impossible to purchase any type of drink.
A feeling of security was not a natural occurrence whilst staying at the Campanile as you were constantly warned by posters dotted around the building that not only was the hotel not responsible for items stolen from the car park, but also from the ROOMS???
On the much awaited day of our departure, my father went to reception to pay his bill only to be overcharged by approximately £40 on the agreed price. I followed to make payment on my own bill and was greeted by the male deputy manager who tried to overcharge me in the same way. I explained that this was not the price that had been agreed when I made the booking and showed a printout of the email which was addressed as having come from “Campanile Liverpool”. Apparently my booking had been made with an internet agent who did have allocated rooms at the hotel to sell and did have access to their system in order to make the booking but he claimed they were not responsible for the prices quoted. I couldn’t believe what I was being told when I had the proof of the email, addressed from the hotel, in my hand and went on to suggest that surely this was something the hotel needed to take up with their authorized agent. The attitude and arrogance of the deputy manager culminated in him repeatedly telling me and my mum, who had also arrived at this point, that “if you buy something from Super drug, you can’t expect Boots to give you a refund”. He made this same comment approximately 8 times and if I hadn’t been so annoyed I think I would have laughed hysterically. After trying to sort the matter amicably, my mum said that she was disgusted and would be taking further action and even going to the media to inform them that the hotel were authorizing others to sell rooms for them fraudulently. The deputy manager at this point raised his hand in front of our faces and said that he had no intentions of speaking to or “dealing” with us any further. He became quite irate and verbally aggressive until my mum told him that she worked within the legal system and would be seeking legal advice. After this he went on to amend our charges to the correct rate but only did so while constantly reiterating the point about Boots and Superdrug and being generally VERY patronizing and obnoxious. I have never had the misfortune of dealing with someone like this previously and hope to never have to encounter it again.
Other party members also had problems with the hotel attempting to double charge them for meals received.
I would advise anyone NOT to visit this hotel/motel unless they have a masochistic nature.
How helpful would this review be to a person making a buying decision? Rating guidelines
Im sorry I can't rate this any better, as it is very similar to another review of the same hotel posted only a few days ago. Have to say it is better written but the content is almost identical. Scuba xx
Wisegirl 29.04.2007 21:45
Very entertaining review but sorry you had such a bad time with that "Jobsworth".
Located in the Dock area of Liverpool close to the city centre the hotel has views of the ... more
Queen's Dock and the river Mersey We have a Cafe Bistro Restaurant that serves French and English cuisine daily We have ample free car parking We are also 5 mins ...
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Price is per double room per night and may vary depending on date booked...
Apr 29th, 2007
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