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Hertz - probably the worst car hire company in the world Advantages: None Disadvantages: Not properly informed about CDW & excess, massively overcharged for repairs ...of a car hire with Hertz in Germany. That is to say that the car itself was fine, booking it on line and collecting it was OK. However, you do need to be very aware of the small print which caught me out to the tune of Euros 700. I booked and prepaid for the car on-line where there is a bold heading that says that all on-line bookings include CDW. My problems began here as I did not read every word on the Terms and Conditions and so missed the important ... ...the vehicle I notified the Hertz representative that there had been some damage to the vehicle and was told then that I did not have insurance. She told me then that there was a Euro 700 in place and that they would be in contact to tell me how much the repair would be. I received an email the next day with the invoice to find out that Hertz had charged the whole amount on the excess to my card. I immediately called the customer service help line ... Hertzhurts 07.10.2009 · Read full review Ciao members have rated this review on average: helpful Review of Hertz	Available selection Customer Service Vehicle Quality Value for Money
Europcar - you get what you pay for. Terrible experience. Advantages: Large dealer network Disadvantages: Extremely poor customer service and poor dispute resolution Put simply, Europcar in our experience are to be avoided at all costs. They may well be one of the cheapest providers, with a large network of vehicles, but our experience is that this company pays little or no regard to the needs of its customers. If you do rent a car from them, check the exterior AND the interior thoroughly BEFORE you sign the papers as we were not given the opportunity to do so before the vehicle was checked out and this caused ... ...properly on return. With most other companies this would be resolved quickly, but due to the unavailability of the customer service department, the issue still lingers without resolution. They took money from our account without any discussion or justification and then ignored attempts to communicate with them. And be prepared for potential additional charges to be added to your card after the rental, without any prior discussion attempt to explain ... davyjcrow 10.11.2009 · Read full review Ciao members have rated this review on average: somewhat helpful Review of Europcar	Available selection Customer Service Vehicle Quality Value for Money
Paid 681 $ /441 € for one night rental car!!!! Advantages: none Disadvantages: Unbelievable customer policies! Unfriendly. Short term money is more worth than a satisfied customer. Very poor customer policies! Alamo really surprised us with very strange business ethics! To sum up my experience: Alamo personnel give customers false information (about reimbursement and about car details). Alamo cannot handle special requests (we needed a special car and tried to solve this in advance). Alamo rather takes short term money instead of building a long term relationship with a satisfied customer. The whole story: We made a reservation ... ...this special car we phoned Alamo in Reno in advance which car to book and explained that we definitely need this car type and no other. They told us we need a Full Size SUV and promised us that this is no problem. Once being there it turned out that the Full Size SUV hat no stow & go function. Unfortunately, we got into Reno with the last flight, so being back at the Alamo station we found this station already closed and everybody gone. So we had ... skyblues2 24.09.2008 · Read full review Ciao members have rated this review on average: helpful Review of Alamo Rent A Car	Available selection Customer Service Vehicle Quality Value for Money
The car from hell? Advantages: Pick up and take back Disadvantages: Car not checked before hire - beware. Check befor you set off. A few months ago I hired a large car, which turned out to be a very ugly (only my opinion) Chrysler Sabine. I hired it for 10 days to go on holiday with. Not going away till the Sunday I had to pick it up on the Saturday. The car was less than 6 months old. When I picked it up I discovered one of the rear passanger doors would not open. The manager virtually said 'tough luck' - as I wouldn't need the door I took the car. When I got home I removed ... ...rear of the car. On Sunday i drove a few miles to fill the tank. (had a tesco money off voucher-so didn't use a local garage). On the way back the temp guage reached its upper limit. I drove slowly home. When the car had cooled (I had to delay leaving for my holiday) I checked the expansion tank. IT WAS EMPTY!!!!!. It needed 2 and a half litres of water to fill it! While I had the bonnet up I checked the oil. The dipstick came out dry!!!! So as we ... revnick 22.06.2009 · Read full review Ciao members have rated this review on average: helpful Review of Enterprise Rent A Car	Available selection Customer Service Vehicle Quality Value for Money
Carjet - don't use this company Advantages: Cheap but beware if you have a problem Disadvantages: Poor customer service who keep missing the point ...they are having financial difficulties. Carjet sent a bulk email to cancel the reservation which went to my junk email box - I therefore didn't find it! Arrived at Palma airport late at night without knowledge of the cancellation and was only able to find a very expensive tiny car for my family including 2 small children - made the holiday very difficult and stressful. They don't seem to care about the stress this has caused and refuse to talk to ... mapollard 21.08.2009 · Read full review Ciao members have rated this review on average: somewhat helpful Review of CarJet	Available selection Customer Service Vehicle Quality Value for Money